Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corena Bowman

Chandler

Summary

With a focus on enhancing customer experiences, I have successfully utilized exceptional customer service and cash handling skills at Fry's Marketplace. I take a proactive approach and demonstrate empathy to ensure smooth transactions and foster loyalty, resulting in a significant increase in repeat business. Thriving in fast-paced environments, I consistently showcase reliability and a strong work ethic. As a punctual and honest cosmetologist, I have a solid background in fast-paced settings and consistently satisfy customers with exceptional service. During slow periods, I effectively manage daily chores while actively seeking opportunities to improve team service and reduce waste. With 29 years of experience serving customers and operating the register, I am a trustworthy and dedicated cosmetologist. I excel at accurately taking order information and serving customers quickly, always maintaining a cheerful demeanor when assisting with requests and meeting special needs. As a detail-oriented team player with strong organizational skills, I am capable of handling multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience

Work History

Cashier

Fry's Marketplace
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cosmetologist

Hair by Corena
11.2011 - 09.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
  • Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Used social media platforms to promote salon and services.
  • Offered professional cuts, color services and extensions to salon customers.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Server

Spokane Arena
10.2017 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cosmetologist

Great Clips Hair Salon
03.2004 - 10.2011
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Performed various hair treatments for improved client hair health and appearance.
  • Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
  • Increased salon revenue through effective upselling of products and services.
  • Increased revenue through effective customer service and inventory management.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Assistant Manager

Great Clips Hair Salon
04.2002 - 03.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Cosmetologist

Super Cuts
09.1995 - 02.2002
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
  • Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Increased salon revenue through effective upselling of products and services.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Increased revenue through effective customer service and inventory management.

Ski Instructor

Alpental Mt.
11.1992 - 01.1995
  • Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
  • Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
  • Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
  • Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
  • Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
  • Collaborated with fellow instructors to share best practices, refine teaching methods, and maintain consistency across the team.
  • Designed and implemented skill-building exercises that catered to the varying abilities of students, leading to their increased confidence on the slopes.
  • Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
  • Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Evaluated student performance using various assessment tools for continuous improvement in their skiing abilities.
  • Warned patrons of unsafe or hazardous [Type] conditions and suggested alternative activities during closures.
  • Supported resort management by attending staff meetings, offering suggestions for improvement, and implementing new policies when necessary.
  • Ensured compliance with all resort rules regarding lift usage, gear checks, trail closures while upholding high safety standards.
  • Assisted clients in setting and achieving personal and professional goals.
  • Facilitated group coaching sessions and provided individual coaching support.

Education

High School Diploma -

Lake Washington High
Kirkland, WA
06-1995

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • POS system operations
  • Staff Training
  • Merchandise Restocking
  • ID Verification
  • Refund handling
  • Inventory Control
  • Daily Reporting
  • Product Recommendations
  • Returns processing
  • Reports and documents
  • Liquor Law Compliance

Timeline

Cashier

Fry's Marketplace
09.2024 - Current

Server

Spokane Arena
10.2017 - 03.2019

Cosmetologist

Hair by Corena
11.2011 - 09.2024

Cosmetologist

Great Clips Hair Salon
03.2004 - 10.2011

Assistant Manager

Great Clips Hair Salon
04.2002 - 03.2004

Cosmetologist

Super Cuts
09.1995 - 02.2002

Ski Instructor

Alpental Mt.
11.1992 - 01.1995

High School Diploma -

Lake Washington High

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Corena Bowman