COREY CRENSHAW
Maricopa
Summary
High-energy and results-focused Army Veteran with ability to transform high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success while cultivating a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
17
17
years of professional experience
Work History
Games Supervisor
HARRAH'S AK-CHIN RESORT & CASINO
09.2012 - 08.2014
- Responsible for interviewing, training, and selecting employees for the department
- Conducted performance reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed
- Reviewed, analyzed and made recommendations with respect to wage increases; promotions; or demotion as needed
- Responded to and handled employee complaints (grievances) in a timely manner
- Recommended or took appropriate action when administering disciplinary process in accordance with established policies and procedures
- Responsible for monitoring legal compliances with federal and state gaming laws
- Exhibited sound, decision making qualities; motivated personnel and exhibits effective supervisory skills
- Routinely strived to build and maintain rapport with customers by handling disputes making every effort to achieve customer satisfaction
- Observed, verified and supervised all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate
- Familiarize myself with Federal currency transaction reporting guidelines and implemented the same
- Built a rapport and coordinated daily functions with support service departments such as security and marketing.
Valet
HARRAH'S AK-CHIN RESORT & CASINO
06.2012 - 09.2012
- First line of customer experience; greeted guest upon arrival
- Responsible for acquiring and securement of guests vehicle keys
- Inspected and parked guest vehicles upon arrival, then retrieved vehicles upon guests departure
- Assisted security in visually monitoring guest upon arrival to insure no visible DUI's.
Barber/Stylist
PRO STYL'N
03.2006 - 12.2010
- Instructed individuals (ranging from clients to peers) in proper techniques involving hair care and facial maintenance as well as equipment and supply maintenance
- Efficiently scheduled appointments to ensure clients were met and serviced in a timely manner
- Maintained a professional atmosphere and clean work station while providing outstanding customer service.
Federal Contractor
INTERCOM
12.2005 - 06.2007
- Served as a contracted Federal Officer for the State Department located in the District of Columbia
- Martialized in order to serve, escort and protect civilians, dignitaries, and political figures throughout the DC metro area
- Served and protected by way of surveillance SR-1 (State Residence 1) Colin Powell during his time in office.
Custom Protection Officer
WACKENHUT
03.2005 - 11.2005
- Acted as a Customs Security Officer working at IMF (International Monetary Fund)
- Personally greeted and checked all identification of personnel upon entry of building, then cross-referenced with internal identification security system.
Supply Logistics Specialist
United States Army Reserve
09.2001 - 03.2005
- Streamlined supply chain operations by implementing efficient inventory management systems.
- Developed comprehensive risk mitigation strategies to minimize the impact of unexpected events on supply chain operations.
Unmanned Aerial Vehicle Operator
United States Army
06.2001 - 09.2001
- Contributed to the development of internal company policies, ensuring compliance with FAA regulations and industry best practices for commercial drone operations.
- Assisted in the development of training programs for new UAV operators, fostering a strong foundation in essential skills and knowledge.
- Streamlined data collection process for improved decision-making by integrating real-time aerial imagery and GIS data.
- Reduced mission risks through thorough pre-flight inspections and adherence to safety protocols.
Multichannel Transmission Systems Operator
United States Army
06.1997 - 06.2001
- Mitigated potential risks to network security with diligent monitoring of unauthorized access attempts and implementing appropriate countermeasures when necessary.
- Guaranteed smooth information flow during critical missions by skillfully utilizing secure voice/data networks in various operational settings.
- Setup of camo and antennas on transmission van to provide stable communication for rear support to front lines.
- Laid cable lines to ensure seamless and reliable communications for higher command.
Education
LEGENDARY LEADERSHIP ESSENTIALS TRAINING -
Harrah's Ak-Chin Resort & CAsino
Maricopa, AZ01.2012
CUSTOM PROTECTION OFFICER -
Wackenhut Training Institute
Washington, DC01.2005
No Degree - Aviation
United States Army
Private Pilot License08.2001
Skills
- Operations management
- Staff development
- Inventory control
- Policy/program development
- Skilled negotiator
- Staff training
- Risk Management
- Complex problem solving
- Expense Control
- Product Analysis
Timeline
Games Supervisor
HARRAH'S AK-CHIN RESORT & CASINO
09.2012 - 08.2014
Valet
HARRAH'S AK-CHIN RESORT & CASINO
06.2012 - 09.2012
Barber/Stylist
PRO STYL'N
03.2006 - 12.2010
Federal Contractor
INTERCOM
12.2005 - 06.2007
Custom Protection Officer
WACKENHUT
03.2005 - 11.2005
Supply Logistics Specialist
United States Army Reserve
09.2001 - 03.2005
Unmanned Aerial Vehicle Operator
United States Army
06.2001 - 09.2001
Multichannel Transmission Systems Operator
United States Army
06.1997 - 06.2001
LEGENDARY LEADERSHIP ESSENTIALS TRAINING -
Harrah's Ak-Chin Resort & CAsino
CUSTOM PROTECTION OFFICER -
Wackenhut Training Institute
No Degree - Aviation
United States Army
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