Corina Windes
Tempe
Summary
Certified Medical Coder known for productivity and efficiency in task completion. In-depth knowledge of medical coding guidelines, with expertise in ICD-10-CM and CPT coding systems. Proficient in electronic health records (EHR) software, enhancing operational efficiency. Demonstrated success in claims processing and denials management, ensuring accuracy and compliance with industry standards. Strong leadership skills demonstrated through training new staff, while maintaining meticulous attention to detail and quality assurance in all coding activities. Masterful in time management, responsive to new regulations, and proficient in clear communication, facilitating accurate and timely billing procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Coder
Retina Associates
Tucson
03.2024 - Current
- Processed claims for ophthalmology services at three clinics.
- Assigned CPT and ICD-10 codes, interpreting services and diagnoses from patient records.
- Ensured accurate claim adjustments by incorporating necessary modifiers and adapting to various insurance guidelines.
- Maintained up-to-date knowledge of coding updates and upheld CPC certification.
- Submitted claims promptly while monitoring reports for minimal errors in insurance processing.
- Scanned and filed all tickets both electronically and in paper format.
- Trained new employees on clinic surgery coding practices, guidelines, and systems for billing and claims submission.
- Monitored changes in reimbursement policies affecting medical coding activities.
- Investigated discrepancies between billed charges and actual payment amounts received from insurance companies.
- Created reports summarizing coded data for administrative use.
- Participated in the development of department policies and procedures related to medical coding activities.
- Maintained up-to-date knowledge of medical terminology and coding systems.
- Collaborated with physicians, nurses, other healthcare professionals to resolve questions regarding code selection or documentation requirements.
- Analyzed patient data for accuracy and completeness of information.
- Assigned ICD-10-CM diagnosis codes as well as CPT procedure codes for billing purposes.
- Submitted corrected claim forms when necessary due to errors found during review process.
- Ensured HIPAA compliance when handling confidential patient information.
- Performed quality assurance reviews on all coded data prior to submission.
- Educated staff members on proper coding techniques according to industry standards.
- Attended continuing education seminars related to new developments in medical coding field.
Medical Billing Externship
Desert Willow Medical Billing and Practice Management LLC
Tucson
01.2024 - 02.2024
- Submitted corrected claims and performed insurance verification and eligibility checks.
- Conducted courtesy calls, reminders, and collection calls to patients for bill management.
- Retrieved and printed Explanation of Benefits, remittances, and explanations of payments.
- Edited and verified patient information across five different EHR systems.
- Communicated with various insurance companies on behalf of multiple doctors' offices.
- Entered patient, insurance, and appointment data in Microsoft Excel daily for different offices.
- Notified patients regarding bills through confidential emails or mail, processing payments over the phone.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Assistant Manager
Speedway
Oro Valley
01.2023 - 02.2024
- Assisted customers with purchases to enhance overall shopping experience.
- Maintained store presentation through organized merchandise and regular cleaning.
- Processed gift card transactions and money orders efficiently.
- Managed financial tasks, including inventory counts and order placements.
- Trained cashiers on procedures to ensure accurate cash handling.
- Executed opening and closing duties, including daily reports and paperwork.
- Led team in addressing employee concerns while enforcing adherence to protocols.
- Recruited and trained new employees to uphold high operational standards.
Captioning Agent Remote
Caption Call
Tucson
10.2021 - 01.2023
- Transcribed conversations verbatim to enhance communication for hard of hearing individuals.
- Achieved 90% accuracy across various call types, including automated and personal calls.
- Edited captions for spelling, grammar, punctuation, and overall readability accuracy.
- Employed special keywords in captions, making real-time edits to improve clarity.
- Maintained meticulous records of project work, detailing time spent and errors encountered.
- Participated in team meetings with supervisors to address captioning issues.
- Protected confidentiality by safeguarding sensitive information during phone interactions.
- Adapted to remote work while consistently meeting performance benchmarks after six months.
Cashier then Lead Assistant Manager
Speedway
Oro Valley
07.2020 - 09.2021
- I assisted customers with all purchases.
- Cleaned and front faced the store and ensured the store presented as customer ready.
- Assisted with gift cards and money orders.
- Accounted for all money, placed orders, checked vendors in and stocked the orders and counted inventory on various merchandise.
- Trained cashiers on company procedures and cash handling etc.
- Completed store opening and closing including paperwork, counts, and daily reports.
- Lead and assisted all employees with concerns and protocols.
- Ensures daily tasks are complete and provided write-ups and finals.
Captioning Agent in Center
Caption Call
Tucson
04.2020 - 07.2020
- Facilitated real-time communication by transcribing conversations verbatim on screen.
- Captioned calls for hard of hearing individuals using specialized telephone technology.
- Ensured accuracy across automated, business, and personal call types.
- Maintained confidentiality by safeguarding sensitive information during calls.
- Utilized special keywords to enhance clarity and comprehension in captions.
- Executed quality assurance checks on completed projects prior to submission.
Xfinity Internet Technical Support. Phone Then Chat Support
VXI Global Solutions
Tucson
05.2019 - 03.2020
- Resolved inquiries from Xfinity Internet customers through inbound calls.
- Promoted to chat support within two months due to demonstrated proficiency.
- Utilized various applications to troubleshoot Internet connection issues.
- Scheduled technician appointments while providing billing and service information.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Care Representative
Afni
Tucson
10.2018 - 05.2019
- Answered Inbound calls from Verizon Wireless customers and assisted with account questions and issues.
- Assisted with questions about devices offered promotions.
- Provided billing information and plan options.
- Used multiple screens while speaking with the customer and notated everything that appeared relevant into the customer's account.
Tier 2: Online Account Manager
Coworx staffing
Tucson
01.2016 - 02.2017
- Answered escalated calls from Verizon Wireless customers and assisted with website questions and website bugs and issues.
- Assisted with questions about devices offered promotions.
- Provided billing information, specific customer offers and plan options.
- Used multiple screens while speaking with the customer and notated everything that appeared relevant into the customer's account.
Internet Technical Support and Sales
Customer Contact Channels C3
Tucson
03.2015 - 01.2016
- Addressed customer inquiries regarding internet, cable, and home phone services.
- Resolved technical issues while guiding customers through product purchases. s.
- Utilized code and applications to troubleshoot service problems and modify accounts.
Education
Certificate - Medical Coding
American Academy of Professional Coders
04-2024
Medical Billing and Coding Certification Program - Medical Billing And Coding
Carrington College
Tucson, AZ03-2024
High School Diploma -
Desert Rose Academy
Tucson, AZ03-2016
Skills
- CPT and ICD-10 coding
- HCPCS and medical terminology
- EHR systems management
- Leadership and training
- Claims processing and denials
- Problem solving and critical thinking
- Typing and computer proficiency
- Billing and revenue cycle management
- Customer service excellence
- Time management and multitasking
- Attention to detail and quality assurance
- Insurance verification processes
- Data analysis and report generation
- Collaboration and adaptability
- Data verification
- Medicare insurance regulations
- Certification maintenance
- Diagnostic coding
Certification
- AAPC Certified Professional Coder, AAPC, 2024
- Certification- Certified Professional Coder, Carrington College, Not Available
- HIPAA Certification, Carrington College, 2024
Languages
Spanish
Professional
Timeline
Certified Medical Coder
Retina Associates
03.2024 - Current
Medical Billing Externship
Desert Willow Medical Billing and Practice Management LLC
01.2024 - 02.2024
Assistant Manager
Speedway
01.2023 - 02.2024
Captioning Agent Remote
Caption Call
10.2021 - 01.2023
Cashier then Lead Assistant Manager
Speedway
07.2020 - 09.2021
Captioning Agent in Center
Caption Call
04.2020 - 07.2020
Xfinity Internet Technical Support. Phone Then Chat Support
VXI Global Solutions
05.2019 - 03.2020
Customer Care Representative
Afni
10.2018 - 05.2019
Tier 2: Online Account Manager
Coworx staffing
01.2016 - 02.2017
Internet Technical Support and Sales
Customer Contact Channels C3
03.2015 - 01.2016
Certificate - Medical Coding
American Academy of Professional Coders
Medical Billing and Coding Certification Program - Medical Billing And Coding
Carrington College
High School Diploma -
Desert Rose Academy
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