Corinne Trager
Bullhead City
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound and outbound calls and sustaining satisfactory relationships with customers.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Debt Recovery Specialist
Structured Se
Laughlin
- Managed debt recovery processes to ensure timely collection efforts.
- Analyzed customer accounts to identify outstanding debts and payment trends.
- Communicated with clients to negotiate payment arrangements and settlements.
Insurance Agent
AllState
Tucson
03.2025 - 07.2025
- Assisted clients in selecting appropriate insurance policies based on needs.
- Conducted policy reviews to ensure compliance with industry regulations and standards.
- Maintained accurate records of client interactions and policy details in the system.
- Educated clients about risk management strategies to protect their assets effectively.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Insurance Agent
Progressive
Tucson
11.2023 - 08.2024
- Assisted clients in selecting appropriate insurance policies based on needs.
- Followed company procedures for call handling and data entry.
- Maintained high levels of customer satisfaction through efficient call handling techniques.
- Processed payments received from clients promptly according to established procedures.
Private Nanny
Katie Carlson
Tucson
05.2022 - 11.2023
- Supervised daily activities to ensure children's safety and well-being.
- Organized educational games to promote learning and development.
- Communicated regularly with parents about children's progress and needs.
- Implemented routines to establish structure and consistency for children.
Preschool Teacher
Childrens Learning Adventure
Tucson
08.2020 - 03.2022
- Developed engaging lesson plans for diverse learning styles and interests.
- Fostered a positive classroom environment to encourage social and emotional growth.
- Implemented daily activities to enhance cognitive and physical development.
- Collaborated with parents to discuss children's progress and address concerns.
- Maintained compliance with safety regulations and school policies at all times.
Education
High School Diploma -
Pima Performing Arts High School
Tucson, AZ05-2020
Skills
- Communication skills
- Customer service
- Client needs analysis
- Policy writing
- Referral pipeline maintenance
- Cold calling
- Customer De-escalation
Certification
- Personal Lines Insurance - Licensed in 31 states
- Article 9 Certified
- Level 1 Fingerprint Clearance
- First Aid
- CPR
- AED
- Kingian Non-Violence Training and Certification
- Early Childhood & Infant Care Certification
References
References available upon request.
Timeline
Insurance Agent
AllState
03.2025 - 07.2025
Insurance Agent
Progressive
11.2023 - 08.2024
Private Nanny
Katie Carlson
05.2022 - 11.2023
Preschool Teacher
Childrens Learning Adventure
08.2020 - 03.2022
Debt Recovery Specialist
Structured Se
High School Diploma -
Pima Performing Arts High School