Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Corrina Hernandez

Phoenix

Summary

Dynamic and results-driven professional seeking an opportunity to contribute to a growing organization. Known for being self-motivated and outgoing, with a strong passion for success. Skilled in delivering exceptional customer service, supervising teams, and training new staff. Highly proficient in a range of computer applications, including Microsoft Office, with excellent verbal and written communication abilities. Adept at working under pressure while maintaining a high level of organization, multitasking, and prioritizing tasks efficiently. Quick to learn and always eager to contribute to team and company success.

Overview

11
11
years of professional experience

Work History

Property Manager

Chamberlin & Associates
12.2024 - Current
  • Oversaw property operations, ensuring compliance with regulations and enhancing tenant satisfaction.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Developed and implemented maintenance schedules, improving response times for service requests.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Managed lease agreements, negotiating terms to ensure favorable outcomes for both parties.
  • Conducted regular property inspections, identifying areas for improvement and coordinating necessary repairs.
  • Collaborated with vendors to secure competitive pricing for services, optimizing budget allocations.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owner, residents, and on-site associates.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.

Assistant Manager

KPM Property Management
06.2022 - 11.2024
  • Assisted in managing a 400+ unit residential complex, ensuring smooth operations and tenant satisfaction.
  • Generated weekly performance and financial reports and assisted in month-end reporting.
  • Processed all forms of payment and adjusted scheduled billing and ledgers as required.
  • Applied concessions and reviewed tenant files, making necessary corrections for monthly audits.
  • Managed property delinquency, handled evictions, court trials, and housing contract compliance.
  • Coordinated with vendors and ensured the property remained in compliance with city regulations.
  • Provided general administrative support to the property manager as needed.

Front Desk Lead

Spectrum/Pinnacle Dermatology
10.2018 - 06.2022
  • Supervised front office operations across six locations, ensuring seamless daily operations and superior customer service.
  • Responded to inquiries from employees and patients, addressing concerns and providing accurate information.
  • Maintained and organized documentation, reports, and daily end-of-day reports from each office.
  • Verified all payments and billing adjustments, ensuring accuracy and proper documentation.
  • Provided support to patients regarding billing concerns, including addressing cosmetic service charges and balance inquiries.
  • Approved daily charges for products and cosmetic services, including inventory control and applying appropriate discounts.
  • Made executive decisions based on customer service scenarios and participated in managerial meetings to enhance operational efficiency.
  • Ensured the front desk was adequately staffed, finding coverage as needed for employee absences.
  • Managed billing for pathology charges and approved cosmetic billing for the accounting department.

Centralized Scheduler

General Dentistry 4 kids
10.2014 - 08.2018
  • Managed incoming calls for multiple office locations, including Mississippi, Arizona, and North Carolina.
  • Scheduled, confirmed appointments, and provided excellent customer service to patients and staff.
  • Sent appointment reminders, sedation instructions, and handled patient inquiries via email and text.
  • Verified insurance benefits and educated patients on coverage to ensure clarity before appointments.

Education

Certificate - Dental Assistance

Altrain Dental Assisting Academy
05.2014

Skills

  • Property Management
  • Cash Handling & Billing
  • Medical Scheduling & EMR Systems
  • Insurance Verification
  • Office Administration & Customer Service
  • HIPAA Compliance & Medical Records Management
  • Time Management & Staff Coordination
  • Medical Terminology
  • Front Desk Operations & Supervision

Accomplishments

  • Demonstrated skill and career growth by being promoted 2 times in 2 years.


Timeline

Property Manager

Chamberlin & Associates
12.2024 - Current

Assistant Manager

KPM Property Management
06.2022 - 11.2024

Front Desk Lead

Spectrum/Pinnacle Dermatology
10.2018 - 06.2022

Centralized Scheduler

General Dentistry 4 kids
10.2014 - 08.2018

Certificate - Dental Assistance

Altrain Dental Assisting Academy

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