Cortney Swietlik
Gilbert
Summary
Highly-motivated professional with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Negotiations - Accelerated Graduations Portfolio Expert
Freedom Financial Network
Tempe
02.2021 - Current
- Review, research, and update accounts
- Achieved successful debt settlements by establishing strong rapport with clients and creditors.
- Negotiated accounts include: Pre-charge, Post-charge, Charge off, and accounts in suit
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
- Process settlements accurately and completely through to submission
- Reduced client debt by effectively negotiating with creditors and collection agencies.
- Collaborated with team members to develop strategies for complex negotiation scenarios.
- Contributed to the company’s overall success by consistently meeting or exceeding individual performance goals related to case resolution rates or customer satisfaction scores.
- Streamlined internal processes, enhancing efficiency and productivity in handling client cases.
- Assisted colleagues in managing difficult cases, sharing expertise and providing guidance when needed.
Negotiations Partner Support Relationship Specialist
Freedom Financial Network
Tempe
01.2020 - 02.2021
- Review, research, and update accounts via summons and complaint documents supplied by our legal partners through support box and follow up box requests
- Review, research, and update accounts via leadership requests
- Provide clients with POA’s, review signed POA’s and uploading the documents into salesforce
- Update client accounts via NLLG subscription enrollment and cancellations requests
- Reviewed ROF requests on accounts for approval or rejections
- Work legal partner support inboxes maintaining SLA requirements
- Support legal partners through client contact to obtain additional and confirm information
- Monthly Reconciliation Project - Assisted NLLG with synchronizing NLLG Subscription enrollments between FDR reporting and NLLG reporting and reconciling any discrepancies.
- C+ Projects – Review and research C+ accounts that have not been NLLG subscription enrolled for NLLG approval
- Created SOP’s to implement procedures within the Legal Partner Network to develop standards within all tasks worked
C+ Account Escalations Specialist
Freedom Financial Network
Tempe
02.2019 - 01.2020
- Review, research, dispute and resolve account issues, recalled settlements and unclear payments, via assigned settlement cases enrolled within C+ & Pre C+ programs
- Review forecaster history for transactions, deposits, payments, and draft fees
- “Matchy, Matchy” locate unused funds to create CPR’s for future payments on C+ client accounts
- Review, research and resolve inquiries sent by partners and creditors, maintaining a 4 hour SLA
- 4A Processing (Review all of the clients’ accounts in full detail to finalize and graduate the client from the C+ loan program) maintaining a 4 hour SLA
- Ensure that the supporting department inboxes are up to date within a 24 SLA
- Obtain resolutions for special/ urgent projects, as assigned by leadership
- Exercise discretion and independent judgment
- Assisted fellow teammates with escalated payment disputes
- Delight Committee – Main member contact duties: delegate projects, responsibilities and assign to committee members. Send Delight Committee event emails to Payops Floor. Lead meetings and distribute monthly committee calendar goals. Organize special Delight events.
C+ Loan Processor
Freedom Financial Network
Tempe
03.2018 - 02.2019
- Handled inbound and outbound client call volume of over 150 calls daily
- Reviewed, processed and followed up on credit applications and decisions
- Coordinated, prepared and processed personal finance documents for underwriter to review and render loan decisions
- Provided back office support for Sales teams in a high-volume, multi-tasking fast paced environment
Credit Service Coordinator
Quick Spark Financial
Tempe
08.2015 - 03.2018
- Reviewed, processed and followed up on credit applications and decisions
- Responsible for coordinating, preparing and processing lease documents between our vendors, customers and funding sources
- Provided back office support for Sales teams in a high-volume, multi-tasking fast paced environment
- Performed a variety of clerical duties for the Credit Operations Department
Education
Dental Assistant - Dental Hygiene
Bryman School of Arizona
Phoenix, AZ 05.2011 - 05.2012
Skills
- Strong communication skills
- Relationship building skills
- Customer service decision-making skills
- Multitasking
- Debt negotiation
- Legal documentation review
- Organizational skills
- CRM management
- Microsoft Office Products
- Quickbooks
- Salesforce
- CFT
- Zoom
Timeline
Negotiations - Accelerated Graduations Portfolio Expert
Freedom Financial Network
02.2021 - Current
Negotiations Partner Support Relationship Specialist
Freedom Financial Network
01.2020 - 02.2021
C+ Account Escalations Specialist
Freedom Financial Network
02.2019 - 01.2020
C+ Loan Processor
Freedom Financial Network
03.2018 - 02.2019
Credit Service Coordinator
Quick Spark Financial
08.2015 - 03.2018
Dental Assistant - Dental Hygiene
Bryman School of Arizona
05.2011 - 05.2012