Summary
Overview
Work History
Education
Skills
Timeline
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Cory Taylor

Kingman

Summary

Dynamic Assistant Manager with a proven track record at Black Bear Diner, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and strategic inventory management, resulting in improved customer satisfaction and increased sales. Committed to fostering a positive work environment and driving business growth.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Black Bear Diner
06.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Assistant Manager

Black Bear Diner
01.2010 - 02.2019
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Don Antonio Lugo
Chino, CA
06-1984

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Staff management
  • Workload management
  • Employee scheduling
  • Orientation and training

Timeline

Assistant Manager

Black Bear Diner
06.2019 - Current

Assistant Manager

Black Bear Diner
01.2010 - 02.2019

High School Diploma -

Don Antonio Lugo

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Cory Taylor