Cory Turcotte
Apache Junction
Summary
Dynamic professional with a robust background in peer support, dedicated to making a meaningful impact in the lives of others. Expertise in active listening, crisis intervention, and empathetic communication enhances the ability to connect with individuals during critical moments. A dependable team player who thrives in evolving environments, consistently delivering results while fostering collaboration. Committed to empowering individuals on their recovery journeys and promoting holistic well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Peer support specialist trainer
NAZCARE
Apache Junction, AZ
07.2024 - 07.2025
- Delivered comprehensive training programs to certify over 70 specialists across the state, utilizing both in-person and virtual formats.
- Developed and delivered comprehensive peer support training modules for Arizona's certification process.
- Achieved successful certification of participants in statewide behavioral health training programs. Developed and implemented training classes that empowered individuals to become certified peer support specialists, contributing to community health initiatives.
- Managed vehicle routing and scheduling to enhance operational effectiveness.
- Designed and implemented group activities aimed at promoting engagement and improving collaborative problem-solving skills.
- Assessed and responded to crisis situations, implementing strategies to mitigate risks and maintain organizational stability.
- Provided personalized support to address specific needs and challenges of team members.
- Developed and maintained detailed documentation to support operational efficiency and knowledge sharing.
- Oversaw mandatory reporting processes to maintain compliance with regulatory standards. Guided team in implementing effective reporting strategies to enhance operational transparency. Fostered collaboration among departments to streamline reporting workflows and improve response times.
- Engaged with community members to build supportive relationships and create a network aimed at enhancing the well-being of those affected by substance abuse and mental health issues.
- Developed personalized recovery plans in collaboration with clients to enhance individual progress.
- Mentored new peer support specialists, sharing best practices and enhancing team effectiveness.
- Cultivated a supportive environment for clients by exemplifying recovery and resilience through personal narratives.
- Facilitated the implementation of stakeholder visions into practical applications to enhance project outcomes.
Assistant Manager
Subway
Gilbert, AZ
03.2024 - 07.2024
- Trained and mentored team members in customer service best practices.
- Led daily operations to ensure optimal service and food quality standards.
- Resolved customer complaints promptly, improving satisfaction ratings through effective communication.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Client Focus
Mesa, AZ
04.2021 - 08.2023
- Achieved top team ranking within first year, resulting in $11,700 monthly billable revenue.
- Administered and coordinated the handling of 200 State Farm agent accounts across the nation, focusing on efficiency and accuracy.
- Oversaw financial operations for monthly revenue surpassing $100,000 to support organizational objectives.
- Demonstrated ability to work independently, achieving personal goals and maintaining high performance standards without direct oversight.
- Clarified plan features, pricing, and availability to ensure customer understanding and satisfaction.
- Engaged with IT department to drive initiatives focused on improving usability and accessibility of company website and mobile application.
- Managed client relationships by effectively troubleshooting issues and providing timely resolutions to inquiries.
- Engaged with diverse teams to formulate and implement strategies aimed at attracting new customers and enhancing existing customer loyalty.
- Collaborated with stakeholders to evaluate and propose process enhancements aimed at benefiting both customers and the organization.
- Systematically recorded and organized all customer interactions, including comprehensive notes from meetings and phone calls to support effective communication.
- Led efforts to optimize appointment scheduling, enhancing team productivity. Cultivated strategic stakeholder relationships to drive project success. Implemented cold calling strategies to expand market reach and increase client base.
- Managed multiple communication channels, including phone, email, and chat to streamline support processes.
- Trained new team members on customer service protocols and best practices for improved performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Member
Arby's
Mesa, AZ
02.2019 - 04.2021
- Oversaw daily opening and closing operations, focusing on effective display setup, timely restocking of items, and thorough cleaning of the sales area.
- Supervised the verification of incoming orders and coordinated the systematic arrangement of merchandise.
- Managed resolution of customer concerns promptly, ensuring a high standard of service.
- Fostered strong customer connections through friendly interactions and commitment to service excellence.
- Oversaw inventory management tasks, including tracking product levels in storage areas and walk-in coolers and freezers.
- Directed daily store functions to ensure seamless operations during management absence.
- Conducted cash audits at shift transitions and closing to ensure accuracy and facilitate bank deposit preparation.
- Guided and developed staff through constructive feedback and tailored suggestions to enhance job performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Direct Care Technician
Serenity Center
Plainview, TX
08.2018 - 01.2019
- Facilitated comprehensive support services for residents experiencing mental health issues to enhance overall well-being.
- Conducted therapeutic group sessions to support clients in managing various mental health challenges.
- Oversaw medication administration and management tasks, ensuring alignment with established safety and procedural standards.
- Assessed and addressed urgent emotional needs through crisis intervention services in high-stress situations.
- Evaluated patterns of behavior related to substance abuse and monitored for symptoms indicating influence of alcohol or drugs.
- Developed and implemented educational programs for clients focused on practical life skills, emphasizing effective housekeeping and food preparation techniques.
- Led client engagement in therapeutic groups aimed at promoting effective coping strategies and essential life skills.
- Collaborated in treatment planning by analyzing and documenting patients' problems, needs, and strengths for tailored interventions.
- Executed administration of oral medications in strict accordance with physician prescriptions and instructions.
Education
High school diploma -
Apache Junction High School
Apache Junction, AZ05-2012
Skills
- Recovery guidance
- Mental health advocacy
- Resource navigation
- Communication
- Documentation and reporting
- Group facilitation
- Support group facilitation
- Crisis intervention
- File and record keeping
- Patient intake
- Schedule management
- Clinical services
Certification
- Peer support specialist July 2024 to Present
- Driver's License
- Certified Behavioral Health Technician
- CPR Certification
- Food Handler Certification
- Basic First Aid certificate, Any valid issuer for CA
Languages
English
Timeline
Peer support specialist trainer
NAZCARE
07.2024 - 07.2025
Assistant Manager
Subway
03.2024 - 07.2024
Customer Service Representative
Client Focus
04.2021 - 08.2023
Team Member
Arby's
02.2019 - 04.2021
Direct Care Technician
Serenity Center
08.2018 - 01.2019
High school diploma -
Apache Junction High School