Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Goodin

Phoenix

Summary

Dynamic Store Lead with extensive experience in managing daily operations and fostering a team-oriented environment. Expertise in project management, problem-solving, and developing strategies to drive sales and improve efficiency. Dedicated to mentoring associates and promoting a culture of excellence.

Overview

4
4
years of professional experience

Work History

Store Lead

Walmart
Surprise
10.2021 - Current
  • Supervises daily store operations, and maintains high standards of customer service.
  • Drives sales, budgets wages, and hours, and controls expenses in order to improve the financial performance of the store and increase financial growth.
  • Performs daily audits of the store's physical condition, cleanliness, product placement, and pricing accuracy.
  • Analyzes sales data to identify trends in order to optimize stock levels accordingly.
  • Develops strategies to increase sales and improve the efficiency of store processes.
  • Promotes company-sponsored events to the associates and our local community to show our involvement and contributions in giving back to the community.
  • Teaches, trains, and mentors associates in order to develop their talent, and provides constructive feedback regularly.
  • Delegating and following up on daily tasks and processes in order to optimize team productivity.
  • Addresses any employee issues or concerns in a timely manner, while supporting and utilizing the Open Door Policy.
  • Models and enforces policies and procedures with all associates in the facility to ensure that they are being upheld.

DSL Market Champion

Walmart
Phoenix
06.2025 - 01.2026
  • Knowledge on the Digital Shelf Label adapters, fixtures, and how to install correctly.
  • Problem solving and addressing concerns or issues.
  • Weekly in-store follow-ups with the project leads
  • Provides weekly updates to the project lead, store lead, store manager, and market manager.
  • Ensuring teams meet their targets and deadlines.
  • Contribute ideas and solutions to enhance team performance and outcomes.

Acting Store Manager- Phoenix Raceway Pop Up Store

Walmart
Avondale
03.2023 - 11.2024
  • Planned and executed the setup of the pop-up store, and created the floor plan layout based on the dimensions and SKUs we would have in store.
  • Created a list of merchandise based on the demographics and needs of the clientele at the racetracks during the race events.
  • Selected associates throughout the market to create a team; trained and mentored the team on customer service best practices, policies, and procedures at the racetrack.
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory levels and coordinated stock replenishment to meet customer demand.
  • Developed employee schedules to optimize workforce efficiency and coverage.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Education

High School Diploma -

Tolleson Union High School
Tolleson, AZ
05-2002

Skills

  • Customer service
  • Effective communication
  • Operations management
  • Project management
  • Team collaboration
  • Team development
  • Strategic planning
  • Sales strategies
  • Work prioritization
  • Merchandise planning

Timeline

DSL Market Champion

Walmart
06.2025 - 01.2026

Acting Store Manager- Phoenix Raceway Pop Up Store

Walmart
03.2023 - 11.2024

Store Lead

Walmart
10.2021 - Current

High School Diploma -

Tolleson Union High School

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Courtney Goodin