Courtney Hayden
Gilbert
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
17
17
years of professional experience
Work History
Office Manager
Salud Medical
04.2021 - Current
- Manage daily operations of a busy medical office serving patients weekly.
- Coordinate provider schedules, patient appointments, and workflow efficiency.
- Increased patient retention rates by 25% within one year by implementing a proactive engagement strategy, including personalized check-ins and feedback sessions, which built stronger relationships with clients.
- Developed and executed a comprehensive upsell strategy that resulted in growth in account revenue, helping clients maximize their investment in our services and enhancing overall client value.
Account Manager
CommLoans
02.2016 - 02.2017
- Fostered strong relationships with clients, which led to an increase in customer retention over two years, demonstrating the impact of personalized service on long-term loyalty.
- Streamlined the onboarding process for new accounts, helping to reduce setup time by, which allowed clients to start using our services more quickly and efficiently.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Relationship Manager
JP Morgan, Chase Bank
10.2009 - 02.2016
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Collaborated with cross-functional teams to implement promotional campaigns, resulting in increase in service usage among existing clients, ultimately driving customer loyalty and retention.
Education
Strategic Communication Certificate - Communications
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Client Account Management
- Upselling Strategies
- Customer Retention
- Customer service
- CRM
Timeline
Office Manager
Salud Medical
04.2021 - Current
Account Manager
CommLoans
02.2016 - 02.2017
Relationship Manager
JP Morgan, Chase Bank
10.2009 - 02.2016
Strategic Communication Certificate - Communications
Maricopa Community Colleges, Mesa Community College