Courtney Icenogle
Bullhead City
Summary
Dedicated waitress with 10+ years of experience in fast-paced dining environments. Skilled in delivering exceptional guest experiences, maintaining efficiency under pressure, and collaborating seamlessly with team members. Proven ability to upsell menu items and consistently meet or exceed sales quotas. Reliable, trustworthy, and committed to providing high-quality service while ensuring customer satisfaction. Known for a strong work ethic, loyalty, and professionalism in every aspect of service. Seeking to contribute to a dynamic, customer-focused environment.
Overview
5
5
years of professional experience
Work History
Waitress
Texas Roadhouse
Joliet
2023.10 - 2025.05
- Provided exceptional customer service by promptly greeting guests, taking accurate orders, and delivering food, beverages and refills in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
Waitress
Outback Steakhouse
Cedar Rapids
2023.07 - 2023.10
- Maintained a positive attitude during high-stress situations to create a welcoming atmosphere for guests
Paraprofessional
Cedar Rapids Community School District
Cedar Rapids
2022.08 - 2023.01
- Provided one-on-one support to students with learning disabilities, helping them improve academic performance and confidence.
Customer Experience Manager
Michael's
Cedar Rapids
2021.01 - 2022.09
- Effectively supervised day-to-day front-end operations of a busy retail environment.
Waitress
Clock House Brewing
Cedar Rapids
2020.08 - 2021.05
- Assisted guests in choosing the perfect craft beer for them by providing information regarding flavor profile, ingredients and making suggestions based off customers preferences.
Education
Diploma -
Jefferson High School
Cedar Rapids, IA2014-05
Skills
- Time management
- Multitasking
- Attention to detail
- Customer service
- High volume dining
- Responsible beverage service
Timeline
Waitress
Texas Roadhouse
2023.10 - 2025.05
Waitress
Outback Steakhouse
2023.07 - 2023.10
Paraprofessional
Cedar Rapids Community School District
2022.08 - 2023.01
Customer Experience Manager
Michael's
2021.01 - 2022.09
Waitress
Clock House Brewing
2020.08 - 2021.05
Diploma -
Jefferson High School