Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Icenogle

Bullhead City

Summary

Dedicated waitress with 10+ years of experience in fast-paced dining environments. Skilled in delivering exceptional guest experiences, maintaining efficiency under pressure, and collaborating seamlessly with team members. Proven ability to upsell menu items and consistently meet or exceed sales quotas. Reliable, trustworthy, and committed to providing high-quality service while ensuring customer satisfaction. Known for a strong work ethic, loyalty, and professionalism in every aspect of service. Seeking to contribute to a dynamic, customer-focused environment.

Overview

5
5
years of professional experience

Work History

Waitress

Texas Roadhouse
Joliet
10.2023 - 05.2025
  • Provided exceptional customer service by promptly greeting guests, taking accurate orders, and delivering food, beverages and refills in a timely manner
  • Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections

Waitress

Outback Steakhouse
Cedar Rapids
07.2023 - 10.2023
  • Maintained a positive attitude during high-stress situations to create a welcoming atmosphere for guests

Paraprofessional

Cedar Rapids Community School District
Cedar Rapids
08.2022 - 01.2023
  • Provided one-on-one support to students with learning disabilities, helping them improve academic performance and confidence.

Customer Experience Manager

Michael's
Cedar Rapids
01.2021 - 09.2022
  • Effectively supervised day-to-day front-end operations of a busy retail environment.

Waitress

Clock House Brewing
Cedar Rapids
08.2020 - 05.2021
  • Assisted guests in choosing the perfect craft beer for them by providing information regarding flavor profile, ingredients and making suggestions based off customers preferences.

Education

Diploma -

Jefferson High School
Cedar Rapids, IA
05-2014

Skills

  • Time management
  • Multitasking
  • Attention to detail
  • Customer service
  • High volume dining
  • Responsible beverage service

Timeline

Waitress

Texas Roadhouse
10.2023 - 05.2025

Waitress

Outback Steakhouse
07.2023 - 10.2023

Paraprofessional

Cedar Rapids Community School District
08.2022 - 01.2023

Customer Experience Manager

Michael's
01.2021 - 09.2022

Waitress

Clock House Brewing
08.2020 - 05.2021

Diploma -

Jefferson High School

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Courtney Icenogle