Courtney Juarez
Laveen
Summary
Dedicated and empathetic professional with over nine years of customer service experience, specializing in the interpretation and adherence to insurance policies within the medical and restoration fields. Focused and continued support to patients/clients, ensuring needs are met with precision and care. Eager to embrace new learning opportunities while seeking a career that offers growth potential and long-term stability. Committed to contributing positively to a dynamic team environment and enhancing overall customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Coordinator
CRDN of Arizona-Phoenix, AZ
09.2024 - 08.2025
- Administrative work.
- Scheduling.
- Project manager support.
- Accuracy in data.
- Interview new hire candidates.
- Update employee files.
- Onboarding for new team members.
Front Office Coordinator
Center for Dermatology & Plastic Surgery-Phoenix, AZ
04.2022 - 09.2024
- All aspects of front desk.
- Chart prep.
- Insurance verification.
- Check in.
- Check out.
Front Office Supervisor
Center for Dermatology & Plastic Surgery-Phoenix, AZ
04.2022 - 06.2024
- Customer service
- Created a positive, lively environment for staff and patients
- Teamwork focus
- Addressed patient concerns promptly.
- Maintained accurate financial records, including daily reports on sales transactions and cash drawer balances.
- Assisted staff with troubleshooting and resolution of software and hardware issues.
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for patients.
- Check in
- Check out
- Chart Prep
- Inventory
Clinical Trainer
American Vision Partners
01.2016 - 04.2022
- Developed comprehensive assessments to evaluate trainee knowledge and skill development.
- Streamlined the training process by creating efficient schedules and organizational systems for resources.
- Created training resources and curriculum.
- Gave training to all new hires and tracked their growth continuously.
- Offered 1 on 1 training to those who needed focus training.
- Created online training classes
Education
High school diploma -
Cesar Chavez High School
05.2009
Skills
- Mentoring
- Administrative experience
- Attention to detail
- Organizational skills
- Training & Development
- NextGen (8 years)
- English
- Microsoft Office
- Microsoft Excel
- Employee Orientation
- Microsoft Word
- Microsoft Outlook
- Presentation Skills
- Time Management
- Office management
- Microsoft PowerPoint
- Insurance Verification (6 years)
- Customer service
- Leadership
- Curriculum Development
- Supervising Experience
- Program Development
- Phone etiquette
- Schedule coordination
- Office administration
- Scheduling
- File organization
- Records management
- Inventory coordination
- Document management
- Travel coordination
- Mail handling
- Meeting planning
- Calendar management
- Scheduling expertise
- Clear oral/written communication
- Data entry
- Customer relations
- Training and coaching
- Clerical support
- Inventory control
- Relationship building
- Staff training
- Employee supervision
- Team bonding
- Workflow planning
- Team supervision
- Human resources
Certification
Driver's License
Timeline
Office Coordinator
CRDN of Arizona-Phoenix, AZ
09.2024 - 08.2025
Front Office Coordinator
Center for Dermatology & Plastic Surgery-Phoenix, AZ
04.2022 - 09.2024
Front Office Supervisor
Center for Dermatology & Plastic Surgery-Phoenix, AZ
04.2022 - 06.2024
Clinical Trainer
American Vision Partners
01.2016 - 04.2022
High school diploma -
Cesar Chavez High School
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