Courtney Mast
Phoenix
Summary
IT professional with experience with many different systems. Assisted many different projects from starting up to transferring knowledge to new teams.
Overview
14
14
years of professional experience
Work History
IT Operations Analyst
Lifestance Health
10.2022 - Current
- Manage Equipment ordering and delivery to ensure minimal downtime.
- Worked on refurbishing equipment to keep stock on hand for immediate replacements.
- Collaborate with different teams on rollouts for new systems.
- Provide and update access for multiple systems through Entra.
- Manage Devices through Intune to ensure compliance.
Sr. System Engineer
Cognizant
06.2015 - 10.2022
- Worked on Various different Service desks to assist different companies in different environments
- Assisted with starting new Service desk projects from migrating ticketing systems to Onboarding new hires
- Work as admin for various systems eg. AD, Exchange, and Azure
- Knowledge of troubleshooting Office 365 applications including Teams and SharePoint sites
- Handle licensing for applications and services
- Work with screen share tools such as gotoassist and remote connect
- Troubleshoot and resolve network issues including VPN
- Achievements/Tasks
Tier II Case Manager
Teletech
08.2013 - 05.2015
- Responsible for handling escalated cases for Hyundai team related to products and applications
- Trained employees on practices and procedures for systems and troubleshooting
- Part of specialty team to assist with vehicle hardware for over the phone troubleshooting
- Experience with de-escalating customers and ensuring customer satisfaction
- Achievements/Tasks
Associate Network Technician
Cherokee Technologies Inc
11.2011 - 01.2013
- Responsible for troubleshooting and maintaining network for office
- Worked with network providers to ensure stable and working connection
- Maintained office equipment such as computer, laptops, printers, and networking equipment
- Performed local installs of programs and OS for computers and laptops
- Local IT contracting company working with government contracts
- Achievements/Tasks
Education
High School Diploma -
Tombstone Highschool
Tombstone05-2011
No Degree -
Cochise College
Sierra Vista, AZSkills
- In depth knowledge of PC building
- ITIL training and certification
- Previous Network certification
- Basic knowledge of C programming
Timeline
IT Operations Analyst
Lifestance Health
10.2022 - Current
Sr. System Engineer
Cognizant
06.2015 - 10.2022
Tier II Case Manager
Teletech
08.2013 - 05.2015
Associate Network Technician
Cherokee Technologies Inc
11.2011 - 01.2013
High School Diploma -
Tombstone Highschool
No Degree -
Cochise College