Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Mowrer

Surprise,AZ

Summary

Personable and reliable individual with focus on precision and teamwork. Capable of contributing to project success through diligent work and commitment to learning and growth. Demonstrates ability to adapt and learn quickly, with strong grasp of safety protocols and technical skills. Seeking to transition into new field by leveraging these skills to contribute effectively.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Transportation Construction Technician 4 Crew Lead

Arizona Dept. of Transportation
04.2024 - Current
  • Coordinated with contractors effectively, ensuring seamless integration into overall project timelines.
  • Collaborated with team members to ensure smooth workflow, contributing to timely project completion.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Streamlined communication between team members, facilitating smooth project progression from conception to completion.
  • Collaborated closely with cross-functional teams to address complex challenges within transportation projects effectively.
  • Aided in securing necessary permits for projects by compiling accurate documentation for regulatory approvals.
  • Consistently met deadlines while maintaining high-quality work through rigorous time management strategies and prioritization techniques.
  • Conducted field inspections to ensure compliance with design specifications and safety standards.
  • Fostered a culture of continuous improvement within the team through regular performance evaluations, feedback sessions, and professional development opportunities.
  • Served as a reliable resource for colleagues and clients, sharing technical expertise and offering guidance whenever needed.
  • Enhanced road safety with the implementation of effective traffic control measures and signage plans.
  • Coordinated with contractors, utility companies, and government agencies to implement projects.
  • Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
  • Developed strong relationships with clients through clear communication and reliable performance in meeting deadlines.
  • Assisted customers with timely delivery of goods while providing exceptional customer service.
  • Trained new employees on company policies, safety protocols, and efficient operating procedures.

Transportation Engineering Permit Tech 3

Arizona Dept. of Transportation
09.2023 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Responsible for reviewing, processing documenting, and monitoring any encroachment work affecting the operational control or use of highway right or way to include inspections on site.
  • Prepare project related documentation to ensure conformance with all applicable laws, rules, regulations and standards.
  • Participation in the Statewide Encroachment Permit Team (S.W.E.P..T). Focus on process improvements, strategies, and streamlining of standards used throughout the state. Extracting, compiling, analyzing, evaluating, and presenting information.
  • Processing and issuing a variety of permits which define the requirements for use of state highways, for all uses other than travel by the public.
  • Experience with Temporary Traffic Control, ADOT Traffic Design Guidelines, and AZ Blue Stake (811) requirements.
  • Utilizing Google Suite application, Adobe Acrobat, ADOT Permit Database, ROAD Portal, Right of way and highway maps and plans.
  • Knowledge and use of the Arizona Travelers Information (AZ511) and the Event Reporting System (ERS) to ensure appropriate and timely notice to affected ADOT intra-divisional programs to ensure accurate and useful information being relayed to the motoring public.
  • Providing training and educational resources to other technicians within the unit in regards to the Arizona travelers information (AZ511) and the Event Reporting System (ERS).
  • Research property records and GIS maps.
  • Effectively engage stakeholders to help foster productive relationships on large scale projects.
  • Multi-agency / Stakeholder collaboration and education on newly developed district policy and procedures.
  • Project management, oversight, and data collection for the Acknowledgment pilot program in Central District.
  • Ensures all encroachment program permit requirements are met and work is performed in compliance with the applicable laws, rules, regulations, and standards.
  • Conduct administrative and substantive reviews.
  • Prepare permit packages, citing specific requirements from ADOT Standard Specifications and standard drawings to address scope of work.
  • Distribute completed permit packages to all appropriate parties.
  • Prepare permit addendums to the scope of work, grant extensions of time, issue letters of acceptance for completed work.
  • Perform basic plan reviews and coordinate reviews by other departments within the agency.
  • Oversee and monitor the progress of the permit.
  • Communicate (written and verbal) with customers, permitee's, ADOT staff, local government agencies, contractors, and engineering firms.
  • Coordinate and attend meetings, such as pre-design and scoping, preapplication, preliminary site reviews, preconstruction and other meetings.
  • Conduct, provide, and assist in research information for internal and external customers.
  • Ensure field traffic control meets MUTCD standards.
  • Develop standard of work and process improvements for teammates.
  • Assist, train, and guide staff members in permit related issues.
  • Ability to safely operate a state vehicle.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Office Manager / Billing and Personal Injury Spec.

Surprise Chiropractic
04.2016 - 09.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conduct reviews of patient medical records to ensure compliance with healthcare regulations and standards.
  • Analyze data to ensure all levels of compliance are met.
  • Maintain accurate documentation of patient records.
  • Managed day to day operations to include compliance and healthcare providor credentialing.
  • Organize and participate in quality improvement initiatives and provide feedback on processes and procedures.
  • Thrive within a dead-line intensive environment.
  • Responsible for creating professional development plans for employees.
  • Adaptable and willing new skills quickly and efficiently.
  • Prepare documentation for personal injury cases; working with various legal offices to ensure the best possible outcome for patients.
  • Filed numerous electronic leans with the County Recorders Office.

Main Banker

Station Casinos
08.2014 - 09.2016
  • Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
  • Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
  • Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
  • Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
  • Responsible for logging and maintaining Title 31 compliance accurately.
  • Responsible to ensuring guest satisfaction.
  • Accurately post and balance funds totaling several million dollars for each 24 hour period.
  • Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
  • Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.

Manager

In-N-Out Burger
07.2000 - 06.2006
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Managed between 20-40 associates on any given shift.

Skills

  • Multitasking efficiency
  • Professionalism and integrity
  • Decision-making confidence
  • Problem solving prowess
  • Record keeping
  • Conflict resolution techniques
  • Team collaboration spirit
  • Organizational aptitude
  • Code compliance
  • Construction document analysis
  • Active listening practice
  • Telephone etiquette awareness
  • Interpersonal skillfulness
  • Permit processing proficiency
  • Site inspections
  • Document review
  • Research
  • Report preparation
  • Environmental regulations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Decision-making
  • Creative problem solving
  • Verbal communication
  • Office administration
  • Relationship building
  • Professional ethics
  • Team building
  • Data entry
  • Task prioritization
  • Public service
  • Office management
  • Document verification
  • Self motivation
  • Deadline management
  • Conflict resolution
  • Computer literacy
  • Goal setting
  • Public speaking
  • Continuous improvement
  • Notary public
  • Administrative support
  • Workflow coordination
  • Application review
  • Telephone etiquette
  • Report writing

Accomplishments

  • Led team of 7 technicians
  • Documented and resolved lack of contractor notification which led to a newly adopted statewide Acknowledgment Package Process.
  • Collaborating in the development of a new district GIS map that will show all permits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • National Traffic Incident Management (TIM) Responder
  • Google Champion 2023
  • Arizona State Notary
  • Certified Chiropractic Assistant
  • CPR PRO Healthcare/BLS/AED

Timeline

Transportation Construction Technician 4 Crew Lead

Arizona Dept. of Transportation
04.2024 - Current

Transportation Engineering Permit Tech 3

Arizona Dept. of Transportation
09.2023 - 04.2024

Office Manager / Billing and Personal Injury Spec.

Surprise Chiropractic
04.2016 - 09.2023

Main Banker

Station Casinos
08.2014 - 09.2016

Manager

In-N-Out Burger
07.2000 - 06.2006

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Courtney Mowrer