Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRAIG ROHRBACKER

Mesa

Summary

Master Service Technician with strong aptitude and advanced diagnostic skills. Proven track record in troubleshooting, repair, and maintenance of complex systems. Known for strong focus on team collaboration and adaptability to changing needs. Reliable and results-driven, ensuring optimal performance and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Master Service Technician

Everon
01.2025 - Current
  • Diagnosed and repaired complex mechanical issues in various equipment types, ensuring optimal performance and reliability.
  • Led troubleshooting efforts, collaborating with cross-functional teams to resolve technical challenges efficiently.
  • Mentored junior technicians on best practices for maintenance and repair procedures, enhancing team skillsets and knowledge retention.
  • Implemented preventive maintenance schedules, reducing downtime and extending equipment lifespan through proactive care.

Project Manager

ADT Commercial/Everon
08.2022 - 01.2025
  • Led cross-functional teams to deliver projects on time and within budget.
  • Developed project plans utilizing Agile methodologies to enhance team collaboration.
  • Implemented risk management strategies, identifying potential issues early in project lifecycle.
  • Streamlined communication processes, improving information flow among team members.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Operations Install Manager

ADT
05.2020 - 08.2022
  • Led installation projects, coordinating schedules and resources to ensure timely delivery and customer satisfaction.
  • Trained and mentored team members on installation techniques and safety protocols, enhancing operational efficiency.
  • Developed and implemented process improvements that streamlined workflows and reduced installation times.
  • Collaborated with cross-functional teams to address technical challenges, ensuring seamless integration of systems.
  • Monitored project progress, identifying risks and implementing corrective actions to maintain quality standards.
  • Conducted performance evaluations, providing constructive feedback that fostered professional development among staff.

Master Install Technician

ADT Security Services
12.2010 - 05.2020
  • Installing multiple different alarm systems, CCTV, card access, and conduit
  • Providing technical support and advanced troubleshooting
  • Maintaining a fleet vehicle and inventory above 90 percent
  • Performing site walkthroughs and daily customer interaction
  • Brivo certified, DMP certified, and basic networking skills
  • Training customers on multiple applications and systems
  • Trainer


Master Technician

Brinks Home Security
09.2007 - 12.2010
  • Running low voltage wiring
  • Installing alarm systems
  • Maintaining a fleet vehicle and inventory
  • Advanced troubleshooting
  • Performing site walkthroughs and daily customer interaction

Education

Mesa Community College
Mesa, AZ
01.2005

Skills

    Nicet Level 1 Certified

    Osha 30 Certified

    Fire-Lite Certified

    Silent Knight Certified

    Brivo Certified

    Hanwha Certified

    Bosch Certified

    DMP Certified

    Eagle Eye Certified

Timeline

Master Service Technician

Everon
01.2025 - Current

Project Manager

ADT Commercial/Everon
08.2022 - 01.2025

Operations Install Manager

ADT
05.2020 - 08.2022

Master Install Technician

ADT Security Services
12.2010 - 05.2020

Master Technician

Brinks Home Security
09.2007 - 12.2010

Mesa Community College

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CRAIG ROHRBACKER