Cristian Arroyo
Tolleson
Summary
Dedicated customer service representative with strong conflict resolution and communication skills. Proven ability to enhance service quality and maintain professionalism in stressful situations. Looking to get into hospitality or computer science career fields.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Customer Service Representative
Couche-Tard
Tolleson
2026.01 - Current
- Collaborated with team members to improve service quality, resulting in higher customer satisfaction.
- Provided insights to management on customer preferences and trends, informing service adjustments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled cash transactions and balanced register at shift end, ensuring accuracy and accountability.
Loss Prevention Representative
Burlington
Avondale
2024.11 - 2026.03
- Monitored store premises to identify and deter theft activities.
- Reported security breaches and unusual activity to management promptly.
- Collaborated with team members to enforce loss prevention policies.
- Engaged with customers to promote a safe shopping environment.
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZ2023-05
Skills
- Customer service and support
- Effective communication
- Conflict resolution
- Active listening
- Team collaboration
- Attention to detail
- Problem solving
- Calm demeanor
- Safety awareness
Certification
Driver's License
Timeline
Customer Service Representative
Couche-Tard
2026.01 - Current
Loss Prevention Representative
Burlington
2024.11 - 2026.03
High School Diploma -
Tolleson Union High School