Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristian Noriega

Phoenix

Summary

Dynamic Customer Service Representative with a proven track record at Republic Services, excelling in conflict resolution and active listening. Enhanced customer loyalty through effective complaint handling and efficient problem resolution, contributing to increased retention rates. Proficient in call center operations and data entry, ensuring high-quality support and satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Republic Services
Phoenix, AZ
03.2024 - 05.2026
  • Delivered exceptional customer support via phone and email, resolving inquiries efficiently.
  • Processed service requests and complaints, ensuring timely resolution and customer satisfaction.
  • Assisted in training new team members on customer service protocols and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Intrepid Coatings
Phoenix, AZ
01.2022 - 01.2024
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Copper Canyon High School
Glendale, AZ
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Republic Services
03.2024 - 05.2026

Customer Service Representative

Intrepid Coatings
01.2022 - 01.2024

High School Diploma -

Copper Canyon High School
Cristian Noriega