Cristian J Guerra

• Originated residential mortgage loans and consulted clients on credit, income, and asset qualification criteria.
• Provided bilingual consultations and financial guidance to first-time homebuyers and existing homeowners.
• Specialized in inbound leads, leveraging mortgage knowledge to create seamless lending experiences.
• Managed applications, disclosures, and pipeline progression using Salesforce CRM and multiple systems remotely.
• Worked closely with underwriters and processors to deliver fast approvals and high customer satisfaction.
• Brought a competitive, high-performance mindset to reach and exceed loan origination goals.

Key Achievements:

• Expanded expertise from debt relief into mortgage lending, maintaining high conversion rates and strong compliance.
• Built a reputation for empathy and reliability in high-volume, high-stakes financial sales environments.

• Delivered empathetic consultations to thousands of financially stressed clients, matching them with the best debt relief programs.
• Specialized in inbound sales—no cold calling—building trust quickly and converting leads to enrollments.
• Conducted detailed credit, income, and expense assessments; reviewed credit reports and explained options clearly.
• Ranked consistently in the Top 5 on the sales floor and broke team records with 23 enrollments in a single week.
• Managed large client pipelines remotely using Salesforce CRM and multiple systems simultaneously.
• Bilingual presentations increased enrollments and client satisfaction among Spanish-speaking clients.
• Maintained a coachable attitude, actively seeking feedback, staying updated on industry trends, and meeting/exceeding performance goals year over year.
• Demonstrated reliability and consistency with 55+ hour weeks, high talk times, and exceptional attendance.

Key Achievements:

• Consistently placed on Top 10 Leaderboard for weekly and monthly sales.
• Excelled at de-escalating objections, leading to higher close rates and improved client satisfaction scores.
• Recognized for exceptional effort reports (talk time, dials, conversions).