Cristina Baumann
Tempe,Az
Summary
Dynamic Bilingual Account Specialist at Smart Customer Solutions with proven problem-solving abilities and a strong focus on customer service. Recognized for enhancing customer retention through effective communication and adaptability. Skilled in multitasking and team collaboration, consistently delivering exceptional support while maintaining accurate documentation and resolving complex billing issues.
Professional Bilingual Account Representative with proven track record in managing client relationships and driving successful outcomes. Skilled in cross-cultural communication, account management, and problem-solving. Strong team collaborator adaptable to evolving demands, ensuring reliable and results-driven performance. Fluent in English and Spanish, adept at fostering trust and delivering solutions in diverse environments.
Overview
4
4
years of professional experience
Work History
Bilingual Account Specialist
Smart Customer Solutions
07.2023 - Current
- Improved customer retention rates by effectively resolving billing issues and disputes in clients'' native languages.
- Maintained accurate documentation pertaining to each account and exhibited problem-solving skills to influence loss mitigation.
- Communicated professionally with customers concerning pay dates, amounts and acceptable payment arrangements.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Equipment Operator
Arizona Department of Transportation
11.2022 - 04.2023
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
Food Preparation Worker
Morrison Healthcare Food Services
06.2022 - 11.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Landscape Worker
Arizona Department of Transportation
01.2022 - 06.2022
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
Tutor for Functional Literacy
State of Arizona
02.2021 - 10.2021
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Education
GED -
Arizona Board of Education
Phoenix, AZ1995
Skills
- Multitasking proficiency
- Industry awareness
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bilingual Account Specialist
Smart Customer Solutions
07.2023 - Current
Equipment Operator
Arizona Department of Transportation
11.2022 - 04.2023
Food Preparation Worker
Morrison Healthcare Food Services
06.2022 - 11.2022
Landscape Worker
Arizona Department of Transportation
01.2022 - 06.2022
Tutor for Functional Literacy
State of Arizona
02.2021 - 10.2021
GED -
Arizona Board of Education
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