Cristina Guevara
Tucson,AZ
Summary
Dynamic Sales and Finance Manager with a proven track record in the Automotive and RV Industry, adept at fostering client relationships and exceeding sales targets. Skilled in bilingual communication and problem-solving, I've successfully navigated complex transactions and increased revenue through strategic upselling. Committed to ethical integrity and creating positive customer experiences, consistently achieving and surpassing financial goals.
Overview
20
20
years of professional experience
Work History
RV Sales and Finance Manager
Blue Compass RV
03.2022 - 01.2025
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
- Maintained compliance with all state and federal regulations governing RV financing practices.
- Provided expert guidance during complex transactions, navigating challenging situations to close deals successfully.
- Prioritized transparency in communication with clients, building trust through clear explanations of financial obligations.
- Maximized revenue generation by upselling a variety of finance and insurance products to customers.
- Increased customer satisfaction by providing exceptional service throughout the RV finance process.
Brand Ambassador/Finance Manager
Porsche Tucson (Chapman Automotive)
12.2017 - 11.2021
- Assisted Customer's with their Vehicle purchase/trade in/lease transaction from start to finish.
- Promoted brand awareness by engaging with customers at various events.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Ensured ongoing compliance with federal regulations regarding vehicle sales procedures, avoiding potential legal issues.
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
- Completed registration paperwork and sales documentation.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Sales Manager/Finance Manager
Chapman Volkswagen (Chapman Automotive)
06.2011 - 12.2017
- Cultivated strong client relationships to increase repeat business and referrals.
- Mentored and coached sales staff, fostering a high-performance culture.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Educated customers on various loan products, ensuring they fully understood their financial commitments.
- Maximized revenue generation by upselling a variety of finance and insurance products to customers.
- Maintained compliance with all state and federal regulations governing automotive financing practices.
Sales Manager
Canyon Crest Assisted Living and Memory Care
04.2008 - 07.2009
- Handled customer issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Compliance
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Licensed Realtor
Tierra Antigua Real Estate
01.2006 - 01.2008
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
HR Assistant
Westward Look Resort
01.2005 - 01.2008
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
Real Estate
Brodsky School of Real Estate
Tucson, AZSkills
- Friendly, positive attitude
- Problem-solving
- Excellent communication
- Ethical integrity
- Bilingual in Spanish and English
- Positive customer experiences
- Quick learner
- Strong Closer
Timeline
RV Sales and Finance Manager
Blue Compass RV
03.2022 - 01.2025
Brand Ambassador/Finance Manager
Porsche Tucson (Chapman Automotive)
12.2017 - 11.2021
Sales Manager/Finance Manager
Chapman Volkswagen (Chapman Automotive)
06.2011 - 12.2017
Sales Manager
Canyon Crest Assisted Living and Memory Care
04.2008 - 07.2009
Licensed Realtor
Tierra Antigua Real Estate
01.2006 - 01.2008
HR Assistant
Westward Look Resort
01.2005 - 01.2008
Real Estate
Brodsky School of Real Estate
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