Cristina Rodriguez
Tolleson
Summary
Detail-oriented Billing Specialist with strong skills in insurance verification, regulatory compliance, and customer service. Proven track record in resolving billing discrepancies and maintaining accurate patient records.
Overview
25
25
years of professional experience
Work History
Billing Specialist
Phoenix Childrens Hospital
Phoenix, AZ
08.2022 - Current
- Processed and verified insurance claims for accuracy and compliance with hospital policies.
- Reviewed patient accounts to resolve billing discrepancies and ensure timely payments.
- Collaborated with healthcare providers to obtain necessary documentation for billing submissions.
- Utilized electronic health record systems to maintain accurate billing information and patient records.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Billing /Follow-Up Clerk
El Centro Regional Medical Center
El Centro, CA
01.2001 - 09.2020
- Processed patient follow-up communications to ensure timely responses and enhance service delivery.
- Maintained accurate patient records in electronic health systems, ensuring compliance with healthcare regulations.
- Trained new clerks on operational protocols, fostering a collaborative work environment and knowledge sharing.
- Contributed to company growth by consistently meeting or exceeding performance targets.
- Collaborated with team members to deliver exceptional service and meet departmental goals.
- Managed time effectively, balancing daily workload to ensure all tasks were completed accurately and on schedule.
- Supported a positive work environment through consistent teamwork and open communication.
- Improved the accuracy of data entry, reducing errors and enhancing report quality.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Business Administration
Imperial Valley College
Imperial, CASkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Patient account management
- HIPAA compliance
- Claim submission
- Team collaboration
- Collections
- Regulatory compliance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Billing Specialist
Phoenix Childrens Hospital
08.2022 - Current
Billing /Follow-Up Clerk
El Centro Regional Medical Center
01.2001 - 09.2020
No Degree - Business Administration
Imperial Valley College