Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristin Zanocco

Glendale

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

8
8
years of professional experience

Work History

Executive Support

Turo
08.2024 - Current
  • Provide seamless experiences for Turo’s hosts and guests through both written and verbal communication.
  • Field a wide variety of cases related to billing, fees and fines, mechanical and maintenance issues, damage, impound, vehicle listings, reservation scheduling and more.
  • Handle sensitive and stressful high level escalations with grace while exemplifying Turo's values.
  • Communicate with internal Turo stakeholders of all levels on a regular basis, keeping them informed and facilitating effective collaboration.
  • Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.
  • Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes.
  • Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel.
  • Quickly adjust to new processes and policies as the company continues to grow.

VIP Merchant Support

DoorDash
11.2020 - 04.2024
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Performed gap analysis to identify areas of improvement.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Social Media Content Moderator

Cognizant Technologies
06.2018 - 03.2020
  • Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
  • Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.
  • Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.
  • Boosted community engagement through timely responses to comments and inquiries.
  • Coordinated regular team meetings to discuss challenges, successes, and goals for upcoming initiatives within the community.
  • Implemented new moderation strategies that led to a decrease in negative interactions among users.
  • Streamlined the reporting process for offensive or inappropriate content, enabling faster response times from moderators.

Divisional Marketing Coordinator

Sun RV Resorts
05.2017 - 04.2018
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Planned and executed internal and external marketing events.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.

Education

Bachelor of Arts - Visual Communication

Northern Illinois University
DeKalb, IL
05.2013

Skills

  • Data Analysis
  • Requirements Gathering
  • Microsoft Office Suite
  • Project Management
  • Business process improvement
  • Microsoft Excel Mastery
  • Gap analysis
  • Operations Management
  • CRM Systems
  • Business process modeling
  • Customer Needs Assessment

Timeline

Executive Support

Turo
08.2024 - Current

VIP Merchant Support

DoorDash
11.2020 - 04.2024

Social Media Content Moderator

Cognizant Technologies
06.2018 - 03.2020

Divisional Marketing Coordinator

Sun RV Resorts
05.2017 - 04.2018

Bachelor of Arts - Visual Communication

Northern Illinois University

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Cristin Zanocco