Cristofer Frias
Phoenix
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes, and prioritizing jobs. Practiced in providing insurance information to patients with speed and accuracy.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator Level 3
Amazon
Tempe
01.2025 - Current
- Coordinated shipments and deliveries to ensure timely arrival at various locations.
- Managed inventory levels and maintained accurate records in logistics
- Processed Invoiced and and Outbound transactions for Amazon Freight drivers and its 3rd parties, using a Remote Gate Management Software
- Oversaw documentation for inbound and outbound shipments to ensure compliance.
- Trained new staff on logistics protocols and operational procedures.
- Communicated with cross-functional teams to enhance supply chain efficiency.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
Customer Service Representative
Lincare
Tempe
02.2024 - 11.2024
- Assisted customers with product selection, ordering, returns, exchanges, and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
Central Operations Specialist
Amazon
Tempe
05.2019 - 08.2023
- Monitored dispatch board and adjusted call priorities to align with caller needs, ensuring timely responses.
- Answered custom requests with information about product availability, shipping information, and status updates.
- Reviewed routes to adjust plans, meeting daily requirements and services needed.
- Guided co-workers through processes to enhance efficiency and maintain SLA compliance.
- Accurately and coherently responded to daily requisitions.
- Selected by Leads and Area Managers to support team in regaining operational cadence.
Cashier
Cardenas Markets
Phoenix
05.2018 - 08.2018
- Operated cash register, collected payments, and provided accurate change.
- Processed all sales transactions promptly to prevent customer wait times.
- Maximizes sales potential by sophisticating market codes and systematically helping customers bag items.
- Worked closely with front-end staff to assist customer needs.
Education
Associate of Science - Engineering (Pre-Engineering)
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Processing orders
- Remote Gate Management
- Shipping coordination
- Inventory management
- Adjusting Routes
- Coordinating urgent deliveries
- Dispatch prioritization
- Route optimization
- Improving operations
- Operational efficiency
- Delegating work
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Verbal communication
- Relationship building
- Operational efficiency
Education and Training
other
Timeline
Logistics Coordinator Level 3
Amazon
01.2025 - Current
Customer Service Representative
Lincare
02.2024 - 11.2024
Central Operations Specialist
Amazon
05.2019 - 08.2023
Cashier
Cardenas Markets
05.2018 - 08.2018
Associate of Science - Engineering (Pre-Engineering)
Maricopa Community Colleges - Phoenix College