CRISTY MUNOS
San Tan Valley,AZ
Summary
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Mainstay
Tempe, Arizona
01.2021 - 01.2024
- Served as the point of contact for all parties participating in an escrow transaction, overseeing a high volume of home transactions in the acquisition and resale departments
- Effectively handled all department escalation requests related to HOA, tax, litigation, permit, and lien/title search issues, serving as a subject matter expert (SME) on complex and critical transactions
- Developed and maintained long-term relationships with third parties, including homeowner associations, lenders, attorneys, investors and title companies, to facilitate communication and ensure a smooth, organized closing process for every transaction
- Developed and executed comprehensive research plans and strategies
- Collected data on escalation/violations and consolidated data into reports for presentation
- Identified opportunities for process improvement as it relates to violation resolution practices
- Researched and gathered HOA information using company databases and/or online information available
- Assisted in developing and maintaining a large database of property reports
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Immigration Specialist
Northern Illinois University
DeKalb, Illinois
01.2019 - 01.2021
- Served as a guide to immigrant students in the F visa category on all immigration matters, including employment authorization (CPT & OPT), travel, change of status, transfer, and general status maintenance while studying in the U.S
- Filed several employment authorization-related filings within the USCIS database
- Carefully analyzed and interpreted data for creating visa documents, extensions, employment authorization, and other documentation requirements
- Developed and conducted workshops to further student understanding for first year students in topics such as employment authorization and academic progression
- Researched and maintained current knowledge on active immigration regulations
- Coordinated the filing of Adjustment of Status applications, guiding clients through the complex process and ensuring all required documentation was submitted accurately and on time.
Library Technical Assistant
Kishwaukee Community College
Malta, IL
01.2019 - 11.2019
- Managed circulation functions such as checking material in and out, shelving and re-shelving materials, and collecting fines for overdue items
- Generated standard reports in the areas of overdue material, collection maintenance and circulation
- Assisted library users in locating material in the collection through the use of the automated catalog and computerized database collections
- Performed basic reference work using material in the collection
- Assisted students, as appropriate, in the Library’s computer lab
- Assisted in the processing of new material of all types in order to preserve the material and aid in its retrieval
- Performs all secretarial duties required by the Supervisor to support the department and special projects
Legal Assistant
Botto Gilbert Lancaster, PC
McHenry, IL
01.2017 - 01.2019
- Worked closely and effectively with attorneys for case management coordination
- Drafted and electronically filed legal correspondence within county court databases
- Established search criteria and searched company databases for materials and information needed to respond to discovery and defend matters
- Managed logistics for delivery of documents for court proceedings and meetings
- Supervised efficient office activities, including client meetings, the delivery of subpoenas, and the master calendar
- Examined, prepared, and processed a variety of technical pleadings, motions, and complaints; met discovery standards and prepared matters for trials
- Assisted with attorney requests for case law support, public records searches, conflicts of interest and risk assessments by using legal research platforms
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Family Case Manager
Greater Elgin Family Care Center
Elgin, IL
01.2018 - 01.2019
- Accurately documents client activity in the relevant case management system
- Monitors and assesses client/family needs in accordance with IDHS FCM
- Scheduled and performed weekly home visits
- Performed appropriate developmental questionnaires with applicable families
- Created and developed thorough case management reports in accordance with IDHS FCM
- Gathered and provided necessary community resources for at-risk clients
- Participated in and conducted client engagement based events
- Perform other duties as assigned
Education
Master of Business Administration- MBA -
Aurora University
Aurora, IL01-2026
Bachelor of Arts - Psychology
Northern Illinois University
DeKalb, IL01-2016
Skills
Customer service
Problem-solving
Project management
Business administration
Contract management
Documentation and reporting
Product management
Resource allocation
Organizational skills
Analytical skills
Training and development
Timeline
Operations Coordinator
Mainstay
01.2021 - 01.2024
Immigration Specialist
Northern Illinois University
01.2019 - 01.2021
Library Technical Assistant
Kishwaukee Community College
01.2019 - 11.2019
Family Case Manager
Greater Elgin Family Care Center
01.2018 - 01.2019
Legal Assistant
Botto Gilbert Lancaster, PC
01.2017 - 01.2019
Master of Business Administration- MBA -
Aurora University
Bachelor of Arts - Psychology
Northern Illinois University