Crystal Alvarez
1955 N 104th Dr
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cigna Healthcare
09.2023 - Current
- Ensuring first contact resolution and responding promptly to customer inquires.
- Providing quality and accurate information regarding health benefits to customers.
- Handled complex claim issues, effectively communicating with patients and providers to ensure resolution.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Valor Global
03.2021 - 09.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Detailed payment options and explained price, receipt and billing details to customers.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Fulfillment Associate
Amazon
10.2019 - 03.2021
- Picked and packed order items.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Team Member
McDonald's
04.2016 - 09.2018
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Applied Science - Allied Health
Brookline College
01-2022
Diploma - Medical Insurance Billing And Coding
Brookline College
12-2020
Skills
- HIPAA compliance
- Insurance claims follow-up
- Multitasking and organization
- Documentation
- Written and oral communication
- Problem-solving
- Active listening
- Critical thinking
- Computer proficiency
- Microsoft office
- Teamwork and collaboration
- Customer service
Timeline
Customer Service Representative
Cigna Healthcare
09.2023 - Current
Customer Service Representative
Valor Global
03.2021 - 09.2023
Fulfillment Associate
Amazon
10.2019 - 03.2021
Team Member
McDonald's
04.2016 - 09.2018
Associate of Applied Science - Allied Health
Brookline College
Diploma - Medical Insurance Billing And Coding
Brookline College
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