Crystal Clay
Phoenix,AZ
Summary
Customer Service Specialist with over 20 years of experience in retail, education and medical field. Self-starter or team player intent on providing a thorough customer experience, looking to expand my skills and grow with a reputable company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Student Services/Registrar
Southwest Institute of Healing Arts
06.2011 - Current
- Assist Student Services team in Academic Success Plans by attending team meetings.
- Coordinate virtual classes.
- Knowledgeable in Microsoft Office, Word, Excel and Publisher
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
Customer Service/Sales
SafeLite Auto Glass
09.2009 - 06.2011
- Increased average transaction value with strategic upselling techniques aimed at meeting customer needs.
- Developed strong product knowledge, enabling effective recommendations that met customer needs and preferences.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Arts -
Pulaski Technical Community College
North Little Rock, AR05.2007
Diploma -
North Little Rock High School
North Little Rock, AR05.2001
Skills
- Records Management
- Database Administration
- Enrollment Management
- FERPA Compliance
- Multitasking Abilities
- Problem-solving aptitude
- Written Communication
References
- James Silva, 845-499-8458, jamesp@swiha.edu
- Dr. Brad Boute, 602-339-2731, bradb@swiha.edu
- Briyanna Blue, 425-220-5023, briyannablue@yahoo.com
Timeline
Student Services/Registrar
Southwest Institute of Healing Arts
06.2011 - Current
Customer Service/Sales
SafeLite Auto Glass
09.2009 - 06.2011
Associate of Arts -
Pulaski Technical Community College
Diploma -
North Little Rock High School
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