Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Dunning

Bullhead City

Summary

Experienced care provider prepared for this role with strong focus on reliable assistance and compassionate support. Skilled in personal care, daily living activities, and medical needs, with collaborative approach to team efforts and adaptability to changing situations. Known for empathy, patience, and effective communication, ensuring high-quality care and positive outcomes

Compassionate and reliable, with natural ability to connect with individuals and provide essential support. Possesses understanding of personal care and home management, along with skills in communication and organization. Dedicated to enhancing quality of life for clients through attentive and empathetic care.

Overview

31
31
years of professional experience

Work History

IHSS Care Provider

IHSS Adult Services Program
01.2023 - Current
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted clients with daily living activities, promoting independence and quality of life.

Deleafer

Undeafeated Management
03.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Manager

River Garden Apartments
06.2023 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.

Loan Assistant

Check Into Cash
09.2022 - 06.2023
  • Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
  • Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
  • Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
  • Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
  • Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
  • Monitored key dates to obtain information by deadlines.
  • Enhanced loan processing efficiency by streamlining application procedures and implementing digital solutions.
  • Generated new business leads through targeted marketing efforts and networking within the local community.

Family Caregiver

Shannon Brentner
06.2009 - 03.2023
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.

Team Lead Sales Associate

Petco
02.2004 - 05.2009
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Expanded market share through targeted prospecting efforts, generating new leads and opportunities for the sales team.

Assistant Manager of Operations

Always An Answer
02.1994 - 02.2004
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Answered Phones for over 270 clients.
  • Dispatched calls for Canyon Towing
  • Dispatched calls for AAA
  • Dispatched calls from 911
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.

Education

No Degree - Aesthetician

All Beauty College
09.2019

No Degree - Medical Assisting

Everest College - City of Industry
04.2011

High School Diploma -

Bowman High School
06.2001

Skills

  • Dispatch software
  • Stress Tolerance
  • Schedule Management
  • Updating logs
  • Route Planning
  • Customer Relationship Management
  • Route Navigation
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Dispatch Coordination
  • Dispatching calls for AAA and 911
  • Data Entry
  • Customer Service
  • Dispatch Recordkeeping
  • Microsoft Office
  • Paperwork Processing
  • Training and Development
  • Call Center Software
  • Customer Request Management
  • Emotional support
  • Customer service

Timeline

Deleafer

Undeafeated Management
03.2024 - 09.2024

Manager

River Garden Apartments
06.2023 - 01.2024

IHSS Care Provider

IHSS Adult Services Program
01.2023 - Current

Loan Assistant

Check Into Cash
09.2022 - 06.2023

Family Caregiver

Shannon Brentner
06.2009 - 03.2023

Team Lead Sales Associate

Petco
02.2004 - 05.2009

Assistant Manager of Operations

Always An Answer
02.1994 - 02.2004

No Degree - Medical Assisting

Everest College - City of Industry

High School Diploma -

Bowman High School

No Degree - Aesthetician

All Beauty College

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Crystal Dunning