Crystal Estrada
Rio Rico
Summary
Dynamic Food & Beverage Manager with expertise in inventory management, staff training, and customer service. Committed to compliance with health regulations and cost control, ensuring exceptional dining experiences.
Overview
14
14
years of professional experience
Work History
Food & Beverage Manager
Canoa Ranch Golf Club
Green Valley
11.2025 - Current
- Managed food and beverage operations to ensure high-quality service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Oversaw inventory management for food and beverage supplies.
- Developed training programs for staff on service techniques and safety protocols.
- Implemented new menu items based on seasonal availability and customer preferences.
- Collaborated with vendors to negotiate pricing and delivery schedules.
- Monitored compliance with health and safety regulations in all dining areas.
- Assisted in planning events to create unique dining experiences for guests.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
Server
Texas Roadhouse
Tucson
05.2025 - 10.2025
- Provided friendly and efficient service to all customers.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness of tables, dining area, and utensils throughout shifts.
- Assisted guests with menu selections and answered questions about food items.
- Collaborated with team members to ensure smooth restaurant operations.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Handled cash transactions and processed payments accurately at the register.
Director of Food and Beverage
Canoa Ranch Golf Club & Torres Blancas Golf Club
Green Valley
01.2023 - 03.2025
- Managed daily operations of food and beverage services at two golf clubs.
- Developed and implemented innovative menu offerings to enhance guest experience.
- Oversaw staff training programs to ensure service excellence and compliance standards.
- Coordinated with suppliers to maintain inventory levels and quality of products.
- Monitored food safety practices to ensure a safe dining environment for guests.
- Collaborated with event planners to create customized catering options for special occasions.
- Evaluated customer feedback to refine service strategies and menu items regularly.
- Led team meetings to discuss operational improvements and staff performance objectives.
- Monitored inventory levels of supplies needed for daily operations.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Coordinated with vendors to ensure quality products at competitive prices.
- Worked closely with marketing teams to develop promotional campaigns that increased sales volume.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Assisted in developing wine lists featuring a variety of labels from different regions.
- Negotiated contracts for catering services for special events hosted by the restaurant.
Food & Beverage Manager
Marias Restaurant
Green Valley
01.2021 - 12.2022
- Managed food and beverage operations to ensure high-quality service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Oversaw inventory management for food and beverage supplies.
- Developed training programs for staff on service techniques and safety protocols.
- Implemented new menu items based on seasonal availability and customer preferences.
- Collaborated with vendors to negotiate pricing and delivery schedules.
- Monitored compliance with health and safety regulations in all dining areas.
Shift Supervisor
Wendy's
Rio Rico
01.2012 - 12.2020
- Supervised daily operations and managed staff schedules to ensure smooth workflow.
- Trained new employees on company policies and safety protocols effectively.
- Coordinated inventory management and ensured stock levels met operational needs.
- Monitored employee performance and provided constructive feedback for improvement.
- Resolved customer complaints promptly, enhancing overall service quality.
- Implemented process improvements to optimize efficiency in daily tasks.
- Maintained cleanliness and organization of work areas for safety compliance.
- Assisted in scheduling and conducting team meetings to foster communication among staff.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
Education
Vocational Training - Cosmetology
Empire Beauty School
Tucson, AZ01-2022
High School Diploma -
Nogales High School
Nogales, AZ05-2014
Skills
- Inventory management
- Menu planning
- Cost control
- Training development
- Health regulations compliance
- Customer service
- Event planning
- Team leadership
- Time management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Food & Beverage Manager
Canoa Ranch Golf Club
11.2025 - Current
Server
Texas Roadhouse
05.2025 - 10.2025
Director of Food and Beverage
Canoa Ranch Golf Club & Torres Blancas Golf Club
01.2023 - 03.2025
Food & Beverage Manager
Marias Restaurant
01.2021 - 12.2022
Shift Supervisor
Wendy's
01.2012 - 12.2020
Vocational Training - Cosmetology
Empire Beauty School
High School Diploma -
Nogales High School