Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Jacobo

Phoenix

Summary

Dynamic sales professional with proven success at Biziq, enhancing customer satisfaction and driving revenue growth through strategic upselling and relationship building. Skilled in CRM software and customer retention, consistently exceeding sales targets while fostering trust-based client relationships. Adept at cold calling and developing tailored solutions to meet unique customer needs.

Overview

5
5
years of professional experience

Work History

Local Sales Representative

Biziq
05.2025 - 06.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Streamlined sales process, reducing time from lead to close.

Warehouse Picker

Amazon Fulfillment Associate
04.2023 - 09.2023
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Increased order fulfillment rates by implementing effective time-management strategies during peak periods.

Sales Representative

Advanced Call Center Technologies LLC
01.2020 - 02.2022
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Education

Alhambra High School
Phoenix
05-2011

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Sales closing
  • Customer retention
  • Cold calling
  • CRM proficiency
  • Prospecting skills
  • Network development
  • Time management
  • Customer experience enhancement

Languages

Spanish
Native or Bilingual

Timeline

Local Sales Representative

Biziq
05.2025 - 06.2025

Warehouse Picker

Amazon Fulfillment Associate
04.2023 - 09.2023

Sales Representative

Advanced Call Center Technologies LLC
01.2020 - 02.2022

Alhambra High School

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Crystal Jacobo