Crystal Marquez
Phoenix,Az
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As to be challenged and reach my ultimate career goal of which my knowledge and dependability is put to work in a rewarding company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm
11.2023 - Current
- Handle non-injury claims
- Verify and explain coverages, obtaining quality first contacts for liability decisions
- Communicating with other insurance carriers and parties involved
- Provided exceptional customer service by addressing inquiries promptly
- Collaborated with claims supervisors to develop strategies for minimizing loss exposure, contributing to overall financial stability for the organization.
- Maintained compliance with industry regulations and company policies while processing claims swiftly and accurately.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Account Service Specialist
Nordstrom
01.2023 - 11.2023
- Outbound calls
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Negotiated to collect balance in full.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Collections Specialist
Discover Financial Services
03.2020 - 03.2022
- Take inbound and outbound calls
- Sign up card members for programs that best fit their needs
- Negotiate immediate full payments or acceptable and timely payment arrangements
- Collect customer payments in accordance with payment due dates
- Identify and discuss issues attributing to account delinquency with management
- Provide timely follow-up on payment arrangements
- Review and maintain all customer information for assigned accounts
Medical Assistant/Chiropractic Assistant
CAMELBACK MEDICAL CENTER
07.2018 - 03.2020
- Record patient's medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physician's instructions to patients
- Contact medical facilities or departments to schedule patients for tests or admission
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients.
Education
Medical Assistant Certificate -
UEI COLLEGE RIVERSIDE
Riverside, CA08.2018
Diploma -
C4L Academy
Irvine, CA10.2017
Skills
- Lab Procedures
- Receptionist
- Outbound Calls
- Interpretation and Translation Services
- Customer service
- Medical Billing
- Data entry
- Credit and Collections
- Delinquent Account Notification
- Claims Processing
- Insurance policy coverage knowledge
- Policy investigations
Certification
CPR Certification
Languages
Spanish
Timeline
Auto Claims Associate
State Farm
11.2023 - Current
Account Service Specialist
Nordstrom
01.2023 - 11.2023
Collections Specialist
Discover Financial Services
03.2020 - 03.2022
Medical Assistant/Chiropractic Assistant
CAMELBACK MEDICAL CENTER
07.2018 - 03.2020
Medical Assistant Certificate -
UEI COLLEGE RIVERSIDE
Diploma -
C4L Academy
CPR Certification
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