Summary
Overview
Work History
Education
Skills
Timeline
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Crystal McCaskill

Waddell

Summary

Dynamic Senior TMS Technician at Serenity Mental Health, skilled in Transcranial Magnetic Stimulation and patient care collaboration. Enhanced patient satisfaction through effective communication and meticulous documentation. Proven ability to streamline processes and improve operational efficiency, demonstrating strong attention to detail and empathy in mental health treatment.

Overview

6
6
years of professional experience

Work History

Senior TMS Technician

Serenity Mental Health
04.2024 - Current
  • Assisted in conducting patient screenings for Transcranial Magnetic Stimulation (TMS) therapy.
  • Learned and adhered to safety protocols while operating TMS equipment.
  • Supported technicians in preparing treatment rooms for patient sessions.
  • Maintained cleanliness and organization of TMS workspace and equipment.
  • Observed and documented patient responses during TMS treatments for review.
  • Collaborated with healthcare professionals to ensure seamless patient care experience.
  • Gained proficiency in operating TMS machines under supervision of experienced staff.
  • Engaged in ongoing training to enhance understanding of TMS procedures and technologies.
  • Streamlined appointment scheduling processes by coordinating closely with office administrators and patients'' healthcare teams.
  • Displayed exceptional attention to detail in documenting patients'' treatment progress, facilitating effective communication among all members of the healthcare team.
  • Supported continuous improvement initiatives within the clinic by suggesting process improvements based on hands-on experience with patients and equipment.
  • Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
  • Demonstrated empathy towards patients undergoing mental health challenges while administering effective treatments to improve their quality of life.

Front Desk Receptionist

Serenity Mental Health
08.2023 - 04.2024
  • Greeted and assisted visitors, ensuring a welcoming front desk experience.
  • Managed multi-line phone system, directing calls and addressing inquiries efficiently.
  • Coordinated appointment scheduling for staff, optimizing calendar management and resource allocation.
  • Maintained accurate records of visitor logs and office supplies for streamlined operations.
  • Assisted in training new reception staff, sharing best practices for effective service delivery.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Assistant General Manager

Culver's
01.2020 - 08.2023
  • Directed daily operations, ensuring efficient workflow and resource allocation.
  • Implemented operational strategies to enhance team performance and productivity.
  • Collaborated with senior management to develop and execute business plans.
  • Optimized inventory management processes, reducing excess stock levels.
  • Trained and mentored staff, fostering a culture of continuous improvement.
  • Led team initiatives to enhance operational efficiency and customer satisfaction.
  • Oversaw inventory management, ensuring optimal stock levels and reducing excess costs.
  • Facilitated regular performance reviews, aligning team goals with organizational targets for growth.
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.

Education

Bachelor of Arts - Sociology

Grand Canyon University
Phoenix, AZ
12-2022

Associate of Arts - Social Work

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
05-2021

Skills

  • Collaboration with physicians
  • Scheduling
  • Adverse event reporting
  • Attention to detail
  • Time management
  • Data entry
  • Administrative skills
  • Staff management
  • Customer service
  • Recordkeeping and file management
  • MS office
  • Personable and approachable

Timeline

Senior TMS Technician

Serenity Mental Health
04.2024 - Current

Front Desk Receptionist

Serenity Mental Health
08.2023 - 04.2024

Assistant General Manager

Culver's
01.2020 - 08.2023

Bachelor of Arts - Sociology

Grand Canyon University

Associate of Arts - Social Work

Maricopa Community Colleges, Estrella Mountain Community College

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Crystal McCaskill