Crystal Ochoa
1002 E Taylor St Phoenix
Summary
My objective is to obtain a position as a team player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve corporate, professional, and personal goals within the company. Experience with working with diverse populations face-to-face, over the phone, and online environments. Ability to work in performance-driven environments. Comfortable in fast-paced and changing environments.
Overview
7
7
years of professional experience
Work History
Account Manager
Fusion Power
04.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Customer Service Representative
DoorDash
09.2020 - 01.2021
- Taking incoming cases via phone, email, and live chat
- Taking care of DoorDash merchants, dashers, and customer’s
- Assisting with first call resolutions
- Troubleshooting and solving escalated problems
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Outbound
LogistiCare
01.2017 - 08.2020
- Inbound Call Center
- Ride Assist and Scheduler
- Medicaid NON-Emergency Transportation
- Explain to member insurance ride assist coverage, - Inbound sales calls to potential clients
- Consult potential and current clients with subscription offers
- Successfully mentor and coach new employees
- Establish effective working relationships within team mates and leaders
Education
Robert L. Duffy High School
2016
Skills
- Self-managing
- Communication and active listening
- Critical-thinking and decision-making
- Creative and innovative
- Adaptable and flexible
- Interpersonal relationship building
- Customer service and sales
- Microsoft Office proficient
- Performance Goals
- Business Development
Additional Information
- Fingerprint Clearance Card Food Handlers Card
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Fusion Power
04.2021 - Current
Customer Service Representative
DoorDash
09.2020 - 01.2021
Outbound
LogistiCare
01.2017 - 08.2020
Robert L. Duffy High School
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