Crystal Rogers
Phoenix
Summary
Dedicated Culinary Arts student at Auguste Escoffier School of Culinary Arts with an expected graduation date of October 2026. Passionate about food preparation, kitchen operations, food safety, and delivering exceptional dining experience. Brings over 10 years of customer service, communication, and team collaboration experience in fast-paced environments. Known for strong work ethic, attention to detail, adaptability, and commitment to excellence. Seeking a Culinary Externship opportunity to apply classroom training, develop professional kitchen skills, and contribute to a high-performing culinary team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Essilor Luxottica
Phoenix, AZ
12.2025 - 02.2026
- Completed extensive training in customer service procedures and systems .
- Demonstrated professionalism and strong communication skills in a fast-paced environment.
- Assisted customers with inquiries while maintaining a positive customer experience.
Tier 2 Customer Service Representative
Progress Residential
Scottsdale, AZ
07.2021 - 12.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance customer experience and service delivery.
- Utilized CRM software to document interactions and track customer issues effectively.
- Mentored junior representatives, providing guidance on best practices for customer interactions.
- Resolved complex customer concerns while maintaining high satisfaction ratings.
- Managed detailed records and documentation with accuracy.
Customer Service Representative
Conduent
Tempe, AZ
11.2020 - 07.2021
- Assisted customers with product inquiries and order tracking using CRM software.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer interactions in internal databases.
- Delivered exceptional customer support in a high-volume call center environment
- Resolved customer concerns efficiently and professionally.
- Maintained detailed records and followed established procedures.
Customer Service Representative
AllianceRX Walgreens
Tempe, AZ
06.2020 - 10.2020
- Educated customers on product features and benefits, improving overall engagement.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Handled high-volume calls while maintaining professionalism and empathy towards customers.
- Adapted quickly to new systems and procedures to improve workflow efficiency.
- Maintained compliance with company policies and safety standards.
Lead Senior Customer Service Specialist
Cognizant Technologies Solutions
Phoenix, AZ
11.2019 - 06.2020
- Led customer service initiatives, enhancing team performance and client satisfaction.
- Developed training programs for new hires, fostering a culture of continuous improvement.
- Analyzed customer feedback to identify trends, driving process enhancements for service delivery.
- Implemented quality assurance measures, ensuring consistent adherence to service standards.
- Assisted with escalated customer concerns and issue resolution.
Sales Representative
TTEC
Phoenix, AZ
01.2019 - 05.2019
- Developed and maintained client relationships through effective communication and problem resolution.
- Identified customer needs and provided tailored product recommendations to enhance satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve customer experience.
- Trained and mentored junior sales representatives to enhance team performance and cohesion.
- Supported sales plans by building strategies, proposals, and forecasts.
Overnight Stocker
Walmart
Phoenix, AZ
12.2018 - 04.2019
- Organized stock inventory to ensure efficient product accessibility and display.
- Collaborated with team members to restock shelves promptly during overnight shifts.
- Maintained cleanliness and orderliness of stockroom and sales floor areas.
- Assisted in training new staff on stocking procedures and safety protocols.
- Replenished out of stock items on the sales floor, staged overstock, and rotated product.
Cashier
Carl's Jr
El Paso, TX
09.2017 - 12.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on operational procedures and customer service standards.
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
- Explained promotional and special offers to customers.
Sales Representative
Alorica
El Paso, TX
03.2016 - 09.2016
- Analyzed market trends to inform strategic decision-making and adjust sales strategies accordingly.
- Implemented targeted sales campaigns that increased lead generation and conversion rates.
- Leveraged CRM tools to track customer interactions, ensuring accurate records and follow-ups.
- Led initiatives to optimize sales workflows, resulting in improved efficiency and productivity across the team.
- Called on active and dormant accounts to offer new products and services.
Lead Senior Customer Service Specialist
General Dynamics
Waco, TX
12.2015 - 05.2016
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Utilized CRM systems to track interactions, streamlining communication and follow-up processes.
- Mentored junior staff on best practices in customer engagement and conflict resolution.
- Spearheaded the adoption of new technologies, improving response times and operational efficiency.
- Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution.
- Met inbound customer needs while maintaining strict performance targets
Education
Associates Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
Colorado Springs, CO10-2026
High School Diploma -
Excel High School
Phoenix, AZ08-2024
Skills
- Food handling & sanitation
- Culinary Techniques
- Meal Preparation
- Kitchen Safety
- Inventory Control
- Food preparation
- Teamwork
- Customer Service
- Communication
- Problem Solving
- Organization
- Multitasking
Certification
Food handler Certification
Timeline
Customer Service Representative
Essilor Luxottica
12.2025 - 02.2026
Tier 2 Customer Service Representative
Progress Residential
07.2021 - 12.2024
Customer Service Representative
Conduent
11.2020 - 07.2021
Customer Service Representative
AllianceRX Walgreens
06.2020 - 10.2020
Lead Senior Customer Service Specialist
Cognizant Technologies Solutions
11.2019 - 06.2020
Sales Representative
TTEC
01.2019 - 05.2019
Overnight Stocker
Walmart
12.2018 - 04.2019
Cashier
Carl's Jr
09.2017 - 12.2017
Sales Representative
Alorica
03.2016 - 09.2016
Lead Senior Customer Service Specialist
General Dynamics
12.2015 - 05.2016
Associates Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Excel High School
Culinary Qualifications
- Food preparation and knife skills
- Food safety and sanitation practices
- Kitchen organization and workflow management
- Recipe execution and measurement accuracy
- Cooking methods and techniques
- Baking and pastry fundamentals
- Inventory management and product rotation
- Time management in fast paced environments
- Team collaboration and communication
- Customer service and guest satisfaction
- Quality control and presentation standards
- Ability to follow recipes and chef instructions precisely
Culinary Strenths
- Strong work ethic and willingness to learn
- Ability to work under pressure in fast paced environments
- Excellent customer service and hospitality mindset
- Reliable attendance and punctuality
- Positive attitude and professional demeanor
- Commitment to food quality, cleanliness, and safety
- Effective team collaboration and communication
- Passion for culinary arts and continuous professional development