CRYSTAL TRIMBLE
Mesa
Summary
Experienced interior designer with a proven track record of supporting new executives in store operations. Consistently ranked in the top 30% of the company for performance. Successfully maintained an impressive 80% engagement score, showcasing strong leadership and communication skills.
Overview
32
32
years of professional experience
Work History
Wine Supervisor/Educator
Total Wine & More
03.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Owner
Artisan Designs
11.2019 - 03.2022
- Manage the customer facing part of the business along with overseeing the process behind the scenes. Work successfully with diverse professionals.
- Design projects with customers from reupholstering a valued furniture piece to commercial projects.
- Oversee roughly 15 to 20 projects a month and handle the communications between installers and contractors.
- Ensure that projects are completed timely and on budget ensuring that we maintain a loyal clientele.
Store Manager
KOHL'S
01.2008 - 01.2018
- Directed all aspects of a 64,000 sq. ft. retail store with a revenue of $8-10M, ensuring seamless flow of operations while overseeing HR, balancing all cash deposits, managing payroll of 80-120 employees, and auditing/optimizing department functions. Chaired staff and manager meetings along with conducting corporate conference calls to keep the staff abreast of the company’s goals and mission. Provided strategic guidance and mentorship to other store managers aimed at improving store operations and increasing profitability. Conducted detailed business analysis and assess results to highlight areas of improvement, using staffing sheets to determine the best utilization of the workforce on a daily basis.
- Promoted to store manager and spearheaded a team, achieving customer service engagement score by 87%, meeting the corporate credit metrics, and standing in the top 500 of the company by the end of the year.
- Mentored e-commerce team to ensure accurate mobile ordering, resulting in boosting store sales by 50% leading to earning the #2 ranking within the entire district for online ordering.
- Netted three successful management promotions; commended by executive leadership for achieving operational excellence, improving productivity, and driving significant sales numbers.
- Managed to sustain shrink number at .05 (the best) in the company that led to avoid inventory updates due to great shrinkage numbers.
Store Manager
GOODY'S
01.2004 - 01.2008
- Managed the district training store with a revenue of $3M, deftly training all managers and department heads to cultivate highly productive management and sales teams.
- Oversaw the payroll for 50 employees, maximizing the company’s profit by driving the top 10% on payroll control.
- Partnered with the district manager and steered the successful opening of a new store, building the store brand by leading all facets ranging from the launch to staff recruitment and training to merchandising.
Merchandiser/Buyer
JCPENNEY
01.1993 - 01.2004
- Served as the buyer for men and kids department, directing over 40 staff members along with procuring a wide variety of products with a strong focus to meet and exceed quarterly sales quotas, uphold stock levels, and proper pricing for multiple product lines. Orchestrated weekly and monthly strategy reports to analyze business trends and make recommendations for further improvements.
- Recipient of multiple sales awards and recognitions for generating notable revenue as well as earning the position in the top 3 retail stores.
Education
Associates - Fashion And Textile
Penn Foster Career School
Scranton, PA08.1999
High School Diploma - All Required
South High School
Salina, KS1993
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Strategic planning
- Team building
- Conflict resolution
- Inventory control
- Operations management
- Project management
- Public speaking
- Business development
- Coaching and mentoring
Timeline
Wine Supervisor/Educator
Total Wine & More
03.2022 - Current
Owner
Artisan Designs
11.2019 - 03.2022
Store Manager
KOHL'S
01.2008 - 01.2018
Store Manager
GOODY'S
01.2004 - 01.2008
Merchandiser/Buyer
JCPENNEY
01.1993 - 01.2004
Associates - Fashion And Textile
Penn Foster Career School
High School Diploma - All Required
South High School
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