Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

CURTIS MOSS

Mesa

Summary

  • FURTHERING MY CAREER
  • Looking for a position to grow my knowledge and allow me to overcome obstacles.

Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience

Work History

Night Auditor

Aiden by Best Western Scottsdale North
10.2024 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Generated and printed daily financial reports to track hotel performance.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

Hobby Breeder

Cluubullyz
01.2021 - Current


  • Facilitated successful adoptions by carefully matching puppies with suitable owners based on temperament, lifestyle compatibility, and long-term commitment.
  • Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
  • Expanded knowledge of breed characteristics and genetics by attending industry conferences, workshops, and seminars.
  • Promoted responsible pet ownership through providing resources on training methods, health maintenance protocols, and legal requirements.
  • Contributed to community awareness about responsible dog ownership by participating in local events and educational programs.
  • Increased demand for puppies by building a positive online presence through social media and website updates.

CSR Enrollment specialist

INTOUCHCX
04.2024 - 11.2024
  • Build rapport with clients
  • Navigated through multiple software's throughout each call taken
  • About 50 calls a day
  • Direct clients on how to fully enroll into their health benefits
  • Inbound & outbound calling (follow ups)
  • Did not follow script, would be stated as natural conversational scripting
  • Used Teams Microsoft to communicate with colleagues
  • Open cases for any case reasonings
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Overnight Stocker

Walmart
04.2024 - 09.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Sales agent

Peoples mortgage company
04.2020 - 11.2022
  • Provide accurate, valid and complete information by using the right method or tools
  • Microsoft excel
  • Data entry
  • Scheduling appointments
  • Managed inbound and outbound calls 100+ calls a day
  • Keep records of customer interactions, process customer accounts & files documents
  • Helped process home loans
  • Gathering and processing documents per client
  • Follow script verbatim

Prep chef

Sauce Pizza & Wine
05.2018 - 06.2020
  • Set up kitchen with kitchen utensils and equipment
  • Study each recipe and gathering all ingredients for production
  • Cook food in timely manner
  • Ensure appealing plate presentation
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Contributed to a positive working environment through effective communication and teamwork practices.
  • Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
  • Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.

Media Marketing (self employed)

02.2017 - 12.2018
  • Brands created for social media platforms
  • Create clientele through networking
  • Implementing strategies that promotes the company brand all products responsible for maintaining the brand
  • Provide a voice for the company
  • Posting pictures videos and stories that represents the brand and attracts relevant audience

Education

High school diploma -

Primivera online high school

Skills

  • Multitasking, building relationships, computer savvy, navigating through different software‘s
  • Front desk operations
  • Problem-solving
  • Strong work ethic
  • Generating reports
  • Night audit reports
  • Punctual and dependable
  • End-of-day processes
  • Balancing transactions
  • Resolving issues
  • Teamwork and collaboration
  • Decision-making
  • Staff training
  • Customer service
  • Teamwork orientation
  • Reception management
  • Account reconciliation
  • Night audit procedures
  • Financial management
  • Revenue monitoring
  • Daily reporting
  • Financial reporting

Accomplishments

  • Promoted to night auditor after [Number] months on the job due to exceptional work ethic and exemplary customer service.
  • Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
  • Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
  • Developed incremental resort revenue streams by informing guests of the establishment's array of services including the spa, salon, upscale restaurants, and the casino.
  • Created and executed a new check-in process for guests arriving late in the evening which helped to shave an average of [Number] minutes off of the prior process.
  • Took guest reservations via credit card without a single error over the course of [Number] months.

References

  • Teresa Moss, 4804508569

Timeline

Night Auditor

Aiden by Best Western Scottsdale North
10.2024 - Current

CSR Enrollment specialist

INTOUCHCX
04.2024 - 11.2024

Overnight Stocker

Walmart
04.2024 - 09.2024

Hobby Breeder

Cluubullyz
01.2021 - Current

Sales agent

Peoples mortgage company
04.2020 - 11.2022

Prep chef

Sauce Pizza & Wine
05.2018 - 06.2020

Media Marketing (self employed)

02.2017 - 12.2018

High school diploma -

Primivera online high school

Similar Profiles

CREATE PROFILE
CURTIS MOSS