Cynthia Amado
Mesa
Overview
35
35
years of professional experience
Work History
Health Unit Coordinator
St. Joseph's Hospital and Medical Center
Phoenix
11.2005 - Current
- Coordinated patient admissions and discharges for efficient workflow .
- Maintained accurate patient records using electronic health record systems. Coordinated with multiple Healthcare facilities in transporting neonatal transfers.
- Assisted in organizing medical supplies and equipment for clinical procedures.
- Facilitated interdepartmental communication to streamline patient care processes.
- Supported the implementation of hospital policies and procedures in daily operations.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Assisted with orienting new employees to departmental procedures.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Provided administrative support to nursing staff as needed.
- Received requests for medical records from outside agencies or individuals.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Greeted visitors and directed them to the proper area of the office.
- Prepared new patient files by entering demographic information into a computer system.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Assisted with scheduling appointments for patients and doctors.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
Customer Service Representative
Mayo Clinic
Scottsdale
08.2005 - 11.2005
- Assisted patients with inquiries and concerns regarding medical services.
- Managed appointment scheduling using electronic health record systems.
- Handled patient complaints with empathy and professionalism.
- Maintained accurate records of patient interactions and transactions.
- Streamlined communication between departments for improved service efficiency.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Patient Care Technician/Unit Secretary
Banner Desert Medical Center
Mesa
09.1992 - 04.2005
- Assisted nursing staff with patient hygiene and daily living activities.
- Monitored vital signs and reported changes to the healthcare team.
- Maintained cleanliness and organization of patient care areas.
- Communicated effectively with patients and families regarding care procedures.
- Educated patients on health management and safety practices during recovery.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Coordinated communication between medical staff, patients, and families effectively.
- Scheduled appointments and maintained the department calendar efficiently.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
Patient Care Tech/Ward Clerk
Miami Inspiration Hospital
Miami
01.1991 - 11.1991
- Worked multiple jobs within this hospital which included: Mailroom, Ward Clerk, Nurses Aide, Central Supply, and Food Service.
Education
CNA Certificate - CNA Program
Eastern Arizona College/Gila Pueplo Campus
Globe, AZ 08.1990 - 12.1990
Some College (No Degree) - Nursing Administration
Arizona State University
Tempe, AZTimeline
Health Unit Coordinator
St. Joseph's Hospital and Medical Center
11.2005 - Current
Customer Service Representative
Mayo Clinic
08.2005 - 11.2005
Patient Care Technician/Unit Secretary
Banner Desert Medical Center
09.1992 - 04.2005
Patient Care Tech/Ward Clerk
Miami Inspiration Hospital
01.1991 - 11.1991
CNA Certificate - CNA Program
Eastern Arizona College/Gila Pueplo Campus
08.1990 - 12.1990
Some College (No Degree) - Nursing Administration
Arizona State University