Cynthia Barbosa
Phoenix
Summary
Professional hospitality expert prepared for high-demand service roles. Strong focus on providing exceptional customer experiences, ensuring seamless service, and maintaining high-energy environment. Known for strong team collaboration, adaptability to changing needs, and keen eye for detail. Skilled in multitasking, managing VIP clientele, and delivering results-driven service in fast-paced settings.
Overview
18
18
years of professional experience
Work History
VIP Bottle Server
Barstool Scottsdale
03.2025 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender/ Bottle Server
Bad Girl Productions
02.2021 - Current
- Company Overview: On Site Events
- Prepared for events by setting up bar, stocking supplies and arranging tab
- Responded to guest questions and requests with friendly and knowledgeable service
- Checked ID cards and verified bar guests were of legal age
- Set up glassware, liquor, and other necessary supplies for special events
- Served high customer volumes during special events, nights, and weekends
- On Site Events
Bottle Server
The Ainsworth
02.2024 - 07.2024
- Company Overview: Phoenix, AZ
- Increased overall sales by upselling premium bottles, mixers, and additional services
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals
- Mastered menu knowledge, allowing for accurate order-taking and speedy service
- Phoenix, AZ
Bartender
Phoenicia Music Lounge
12.2023 - 02.2024
- Company Overview: Phoenix AZ
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients
- Increased overall sales by upselling premium bottles, mixers, and additional services
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals
- Phoenix AZ
Bottle Server
Phoenicia Music Lounge
10.2023 - 02.2024
- Company Overview: Phoenix, AZ
- Increased overall sales by upselling premium bottles, mixers, and additional services
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service
- Enhanced customer experience by providing exceptional bottle service
- Phoenix, AZ
VIP Bottle Server
The Hub
02.2017 - 03.2019
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
Bartender
Top Golf
12.2014 - 03.2016
- Company Overview: Edison, NJ
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Mixed unique and interesting cocktails for customers, including bar specials
- Prepared garnishes by evenly slicing and pitting fruits
- Created attractive bar displays by strategically arranging bottles and glasses
- Edison, NJ
Bartender
Cadillac Cantina
08.2012 - 05.2013
- Company Overview: Hoboken, NJ
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Hoboken, NJ
Bartender
Blackbear Bar And Grill
04.2010 - 01.2012
- Company Overview: Hoboken, NJ
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Obtained cash bank and stocked service bar to prepare for operation
- Hoboken, NJ
Bartender/Server
Friday's Restaurant
08.2010 - 06.2011
- Company Overview: Bayonne, NJ
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Bayonne, NJ
Bartender/Catering Server
Amici's Restaurant
06.2007 - 08.2010
- Company Overview: Bayonne, NJ
- Provided friendly, courteous service to create memorable moments for guests
- Maintained flexible work schedule to meet event needs
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Trained new bartenders on drink preparation, product promotion, garnish
- Bayonne, NJ
Education
William Paterson University
Wayne, NJ01.2012
High School -
Bayonne High School
Bayonne, NJ01.2010
Skills
- Bar Operations Management
- Handling Difficult Customers
- Professional Service Standard
- Credit and Cash Transaction
- Banquet Events
- Strong work ethic
- Venue promotion
- Exceptional customer service
- Stress tolerance
- Tableside etiquette
- Conflict resolution
Timeline
VIP Bottle Server
Barstool Scottsdale
03.2025 - Current
Bottle Server
The Ainsworth
02.2024 - 07.2024
Bartender
Phoenicia Music Lounge
12.2023 - 02.2024
Bottle Server
Phoenicia Music Lounge
10.2023 - 02.2024
Bartender/ Bottle Server
Bad Girl Productions
02.2021 - Current
VIP Bottle Server
The Hub
02.2017 - 03.2019
Bartender
Top Golf
12.2014 - 03.2016
Bartender
Cadillac Cantina
08.2012 - 05.2013
Bartender/Server
Friday's Restaurant
08.2010 - 06.2011
Bartender
Blackbear Bar And Grill
04.2010 - 01.2012
Bartender/Catering Server
Amici's Restaurant
06.2007 - 08.2010
High School -
Bayonne High School
William Paterson University
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