Cynthia Moinet
Phoenix,AZ
Summary
Seasoned and dependable Dispatcher with over 23 years of experience at a single company, demonstrating loyalty, consistency, and deep expertise in operations coordination. Recognized for exceptional communication, organizational, and problem-solving skills. Proven ability to manage high-volume scheduling, source parts efficiently, and provide clear, actionable instructions to field technicians. Skilled in keeping operations smooth, effective, and customer-focused.
Overview
24
24
years of professional experience
Work History
Dispatcher
DayStar Facilities & Equipment Repair, Inc.
09.2001 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Coordinate and dispatch field technicians for service and repair calls across multiple locations.
- Maintained efficient and accurate schedules, ensuring maximum productivity and minimal downtime.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicate effectively with customers, technicians, and vendors to ensure all job details are clear
- Coordinate and dispatch field technicians for service and repair calls across multiple locations.
- Maintain efficient and accurate schedules, ensuring maximum productivity and minimal downtime.
- Communicate effectively with customers, technicians, and vendors to ensure all job details are clear.
- Prepare and send detailed job texts outlining work scope, customer expectations, and safety guidelines.
- Conduct research to source correct parts and materials; handle parts ordering and inventory follow-up.
- Monitor job progress and update systems with real-time information.
- Resolve issues quickly by analyzing problems and implementing practical solutions.
- Ordered and tracked parts for ongoing jobs, ensuring timely delivery and cost efficiency.
- Managed communication between vendors and technicians to ensure proper parts usage and fit.
Education
High School Diploma -
Apollo High School
Glendale, AZ05.1993
Skills
- Exceptional Communication (Verbal & Written)
- Organizational and Time Management
- Critical Thinking and Problem Solving
- Research & Parts Procurement
- Job Scheduling and Preparation
- Dispatch Coordination
- Data Entry and Record Keeping
- Customer Service & Support
- Multi-tasking in High-Pressure Environments
Timeline
Dispatcher
DayStar Facilities & Equipment Repair, Inc.
09.2001 - Current
High School Diploma -
Apollo High School
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