Cynthia Molines
Kingman
Summary
Experienced food service professional with over seven years in the food and beverage industry. Skilled in food preparation and safe food-handling standards. Proven leader with strong communication and conflict resolution skills, dedicated to fostering team collaboration and continuous improvement.
Overview
1
1
Language
12
12
years of professional experience
Work History
Food and Beverage Operations Manager
Grand Canyon Resort Corporation
Peach Springs
06.2022 - Current
- Managed daily operations of food and beverage services at a major resort.
- Oversaw staff training and development to enhance service quality.
- Coordinated inventory management to ensure adequate supply levels.
- Implemented health and safety standards across all dining areas.
- Developed menus in collaboration with chefs for seasonal offerings.
- Streamlined processes to improve efficiency in service delivery.
- Collaborated with vendors to maintain supplier relationships and quality control.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Designed plans to improve quality, process efficiency and cost control.
- Created a positive culture to drive employee engagement and satisfaction.
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Oversaw the training of new staff members in food preparation techniques, customer service protocols, and safety regulations.
- Ensured compliance with health department regulations regarding sanitation, cleanliness, and safety.
- Oversaw recruitment process for new team members, mentoring, advancement and promotion of staff.
- Established standard operating procedures for all aspects of restaurant operations including staffing requirements, scheduling protocols, cleaning practices.
- Prepared daily orders and managed inventory with appropriate levels of product.
- Coordinated catering events according to client specifications while adhering to budget restrictions.
- Developed work schedules for team members to ensure adequate coverage for bartenders and hosts and conducted host training on daily operations.
- Monitored employee performance to ensure adherence to company policies and standards.
- Created and implemented strategies to increase customer satisfaction with food and beverage services.
- Maintained accurate records related to payroll processing, inventory management, purchasing orders.
- Managed the ordering of all necessary ingredients, equipment, tools, and supplies required for daily operations.
- Provided ongoing feedback and guidance to employees regarding their job performance as well as offering opportunities for professional growth.
Food & Beverage Supervisor
Grand Canyon Resort Corporation
Peach Springs
01.2019 - Current
- Managed daily operations, coordinating workstations, employee breaks, sales data entry, and reporting to accounting and upper management for seamless workflow.
- Instructed new staff on food preparation, storage, kitchen equipment use, and sanitation to uphold safety standards and improve team readiness.
- Restocked inventory and ingredient items to enhance kitchen operations and ensure timely service.
- Maximized sales potential by properly prepping, storing and rotating food products.
- Managed opening and closing shift kitchen tasks.
- Cooked menu items according to specified instructions.
- Practiced proper safety and sanitation standards.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Have vast knowledge of two different retail software Galaxy and Retail Pro, both of which are used daily in all areas.
Food & Beverage Lead
Grand Canyon Resort Corporation
Peach Springs
01.2015 - 01.2018
- Managed kitchen staff, supervised food preparation, and guided team in steps for readying specialty items to ensure quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained stocked stations with necessary supplies and spices to support efficient kitchen operations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Conducted bi-weekly inventory and coordinated orders with multiple food vendors to ensure consistent availability of products.
- Opened and closed establishment daily, managing all opening and closing tasks.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
Food Handler /Cook
Grand Canyon Resort Corporation
Peach Springs
11.2014 - 12.2015
- Enhanced customer satisfaction by accurately preparing and delivering orders.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Sanitized dishes and utensils while ensuring adequate supplies for busy service periods.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Minimized food spoilage through diligent monitoring of dates, stock rotation, and adherence to storage procedures.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Received, unpackaged and stored incoming food deliveries.
Education
High School 10th Grade -
Kingman High School
Kingman, AZSkills
- Food service operations
- Inventory management
- Payroll Preparation
- Monitoring Food Preparation
- Health safety compliance
- Food safety protocol
- Sanitation standards
- Cost control
- Cost management
- Waste reduction
- Supply ordering
- Payroll Preparation
- Scheduling staff
- Team leadership
- Labor oversight
- Staff training
- Employee Coaching and Motivation
- Recruitment strategies
- Team building
- Conflict resolution
- Customer relationship management
- Problem solving
- Quality assurance
- Portion control
- Cash Receipt Balancing
- Restaurant operations
- Health regulations
- Cost analysis
- Sanitation standards
Languages
Spanish
Skills
- Front of House Management
- Health Code Compliance
- Operations and Procedural Knowledge
Languages
Spanish
Full Professional
Timeline
Food and Beverage Operations Manager
Grand Canyon Resort Corporation
06.2022 - Current
Food & Beverage Supervisor
Grand Canyon Resort Corporation
01.2019 - Current
Food & Beverage Lead
Grand Canyon Resort Corporation
01.2015 - 01.2018
Food Handler /Cook
Grand Canyon Resort Corporation
11.2014 - 12.2015
High School 10th Grade -
Kingman High School