Cynthia Morales
Phoenix
Summary
Dynamic Clinic Manager with a proven track record at Gateway Urgent Care, enhancing operational efficiency and patient care quality. Excelled in administrative leadership and staff management, fostering high-performing teams and strong patient relationships. Skilled in HIPAA compliance and clinical management, significantly improving service delivery and team productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Manager
Gateway Urgent Care
Mesa, AZ
01.2024 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Assitant Team Leader
Fairytale Brownies
Phoenix, AZ
01.2008 - 01.2024
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Managed team workload to reach production targets.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
Education
No Degree - Medical Office Administration
Brookline College
Phoenix, AZ02-2024
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Records management
- Urgent care
- Patient flow
- Supply coordination
- Schedule management
- Employee supervision
- Staff management
- Employee work scheduling
Certification
- CPR/AED Certification
- HIPPAA Certification
- OSHA Certified
- Forklift Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Clinic Manager
Gateway Urgent Care
01.2024 - Current
Assitant Team Leader
Fairytale Brownies
01.2008 - 01.2024
No Degree - Medical Office Administration
Brookline College
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