Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthia Morales

Phoenix

Summary

Dynamic Clinic Manager with a proven track record at Gateway Urgent Care, enhancing operational efficiency and patient care quality. Excelled in administrative leadership and staff management, fostering high-performing teams and strong patient relationships. Skilled in HIPAA compliance and clinical management, significantly improving service delivery and team productivity.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Clinic Manager

Gateway Urgent Care
01.2024 - Current
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.

Assitant Team Leader

Fairytale Brownies
01.2008 - 01.2024
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
  • Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Managed team workload to reach production targets.
  • Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.

Education

No Degree - Medical Office Administration

Brookline College
Phoenix, AZ
02-2024

Skills

  • Administrative leadership
  • HIPAA compliance
  • Employee training
  • Clinical management
  • Records management
  • Urgent care
  • Patient flow
  • Supply coordination
  • Schedule management
  • Employee supervision
  • Staff management
  • Employee work scheduling

Certification

  • CPR/AED Certification
  • HIPPAA Certification
  • OSHA Certified
  • Forklift Certification

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Clinic Manager

Gateway Urgent Care
01.2024 - Current

Assitant Team Leader

Fairytale Brownies
01.2008 - 01.2024

No Degree - Medical Office Administration

Brookline College
Cynthia Morales