CYNTHIA SILVAS
Arizona City
Summary
Motivated, reliable, and committed employee with a strong work ethic, I have honed the ability to adapt quickly to new environments and challenges. Known for being a dependable team player with excellent communication and problem-solving skills. Committed to delivering high-quality work, maintaining integrity, and contributing positively to team goals.
Overview
31
31
years of professional experience
Work History
Donor Center Technician
Grifols Biomat Plasma Donation Center
Casa Grande
05.2022 - Current
- Interaction and responsiveness to customer needs
- Conducts pre-donation medical screenings
- Conduct vitals, blood pressure, heart rate, temperature protein and hematocrit checks
- Enter new donor status/ ensures all donor screening information is complete
- Provides appropriate feedback to ineligible donor candidates
- Maintains accurate donor records through diligent data entry and documentation efforts.
- Increases donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Responds promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
- Enhances donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Developing strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
- Reduces wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
Correctional Officer
Core civic
Florence
03.2005 - 03.2022
- Maintain order and provide security to facility and detainees
- Direct supervision of detainees
- Enforce policies and procedures
- Assist and tend to the immediate needs of detainees
- Transported detainees to and from federal court
- Transported detainees to and from medical appointments
- Worked closely with United States Marshal Services
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Cashier
Flying J Travel Center
Eloy
02.1994 - 03.2005
- Provide customers fast, friendly, and clean service
- Operate cash registers
- Provide excellent customer service
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Maintained ATM cash levels
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted Accounting Duties
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted accounting duties, including safe balancing and reconciliation of daily deposits twice weekly.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Santa Cruze Valley Union High School
Eloy, AZ05-1993
Skills
- Attention to detail
- Security
- Well organized
- Great customer service
- Expertise in multitasking
- Vital Signs
- Cash handling
- Cash register
- Time management
- Organizational skills
- Patient confidentiality
- Adaptable mindset
- Quality control procedures
- Data entry proficiency
- Biohazard disposal
- Equipment sterilization
- Workload prioritization
References
- References Upon Request
Timeline
Donor Center Technician
Grifols Biomat Plasma Donation Center
05.2022 - Current
Correctional Officer
Core civic
03.2005 - 03.2022
Cashier
Flying J Travel Center
02.1994 - 03.2005
High School Diploma -
Santa Cruze Valley Union High School