Cynthia Tobalin
Female
Phoenix
Summary
Attended Arizona State University, First Generation, graduated in three and half years with a Bachelors of Science in Psychology and a Minor in Anthropology.
While attending Arizona State University, I had the privilege of being a part of the ASU Club STUNT team for 3 seasons. Competing at the National championship level for two of those seasons as well as managing their social media platforms.
During my second year here at Arizona State, I helped out at the CSL (Child Study Lab) for one semester. My primary role was to make observations, help kids in a classroom setting, take notes, and interact with kids.
The past 4 years I have worked for a cheerleading company, Varsity Spirit. There my position was labeled as UCA (Universal Cheerleading Association) Staffer (description of this is listed below under jobs). Additionally, for two seasons I have been a cheerleading coach at Cactus Shadows High School (more description on this listed below).
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dauntless Athletics
04.2024 - Current
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Group Class Fitness Instructor
LA Fitness
08.2023 - Current
- Enhanced participant engagement by incorporating high-energy music and diverse fitness routines into group classes.
- Boosted class attendance by consistently delivering enjoyable and challenging workouts tailored to participants'' needs.
- Improved overall member satisfaction by providing personalized exercise modifications, ensuring inclusivity for all fitness levels.
- Contributed to increased gym membership retention through forming strong connections with participants and building a loyal following.
Cheerleading Coach
Cactus Shadows High School
05.2023 - Current
- Enhanced team performance by implementing structured training sessions and personalized coaching techniques.
- Increased overall team morale through fostering a supportive and inclusive environment for all cheerleaders.
- Collaborated with school administration to promote a positive image of the cheerleading program within the community.
- Developed and executed captivating routines for various sporting events, pep rallies, and competitions.
- Coordinated travel arrangements for out-of-town competitions, ensuring a seamless experience for athletes and their families.
UCA Staff Instructor
Varsity Spirit
06.2021 - Current
- Summer job only!
- Mentored struggling students and provided targeted support, resulting in increased confidence and athletic success.
- Ensured athlete safety by enforcing strict adherence to guidelines and proper technique during practice sessions.
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
Customer Service Associate
Floor And Decor
02.2021 - Current
- Followed manual and computer procedures to close guest accounts and open room for next sale.
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Restaurant Busser
Opa Life Greek Cafe
01.2018 - 02.2019
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Education
Bachelor of Science - Psychology & Anthropology
Arizona State University
Tempe, AZ05.2024
High School Diploma -
Marcos De Niza High School
Tempe, AZ05.2021
Skills
- Practice Planning and Management
- Individualized Coaching
- Athlete Training and Motivation
- Physically Fit
- Verbal and written communication
- Strategic Planning
Certification
- Certified Interscholastic Coach - NFHS
- Accredited Interscholastic Coach - NFHS
- Concussion in Sports - NFHS
- Certified Cycle Instructor, LA Fitness - 2023 - current
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Dauntless Athletics
04.2024 - Current
Group Class Fitness Instructor
LA Fitness
08.2023 - Current
Cheerleading Coach
Cactus Shadows High School
05.2023 - Current
UCA Staff Instructor
Varsity Spirit
06.2021 - Current
Customer Service Associate
Floor And Decor
02.2021 - Current
Restaurant Busser
Opa Life Greek Cafe
01.2018 - 02.2019
Bachelor of Science - Psychology & Anthropology
Arizona State University
High School Diploma -
Marcos De Niza High School
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