Cynthia Torres
Bullhead City
Summary
Dynamic and bilingual professional with a proven track record in guest relations management and exceptional customer service, honed across roles at Harrah's Casino and other esteemed venues. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating a strong work ethic and superior cash handling abilities. Skilled in fostering positive customer experiences and maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Server
Harrah's Casino
05.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Medical Assistant
Dr. Gloria Chung
12.2013 - 04.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Cashier
Sam's Club
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server/busser
Bumbleberry Flats/pioneer Casino
06.2019 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier
Smashburger/ Harrah's Casino
06.2017 - 05.2018
- Took customers food orders while providing excellent customer service
- Bagged customers food orders
- Prepared drinks
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Riverside Casino
08.2015 - 12.2015
- Stock merchandise
- Cash out customer while providing excellent customer service
- Help guest with any concerns or questions.
Cashier
Veterans Thrift Store
08.2013 - 12.2013
- Organized clothing racks and aisle
- Provided excellent customer service
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Assistant - Nursing
Northwest College
Pomona, CA05.2013
High School Diploma - General Education
Garey High School
Pomona, CA05.2012
Skills
- Strong work ethic
- Very friendly
- Bilingual
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Guest relations management
Timeline
Cashier
Sam's Club
11.2021 - 02.2022
Server
Harrah's Casino
05.2021 - 05.2023
Server/busser
Bumbleberry Flats/pioneer Casino
06.2019 - 09.2020
Cashier
Smashburger/ Harrah's Casino
06.2017 - 05.2018
Cashier
Riverside Casino
08.2015 - 12.2015
Medical Assistant
Dr. Gloria Chung
12.2013 - 04.2014
Cashier
Veterans Thrift Store
08.2013 - 12.2013
Medical Assistant - Nursing
Northwest College
High School Diploma - General Education
Garey High School
Similar Profiles
Jorge Rodriguez RiveraJorge Rodriguez Rivera
Laundry Attendant at Harrah's CasinoLaundry Attendant at Harrah's Casino
Cody LontocCody Lontoc
Security Officer at Harrah's CasinoSecurity Officer at Harrah's Casino
Selena TihanyiSelena Tihanyi
Cocktail Server/ Bottle Service at Harrah's CasinoCocktail Server/ Bottle Service at Harrah's Casino