Cynthia Valencia
Avondale
Summary
Caring Patient Advocate experienced in facilitating communication between patients and healthcare providers to enhance treatment experiences. Delivered effective problem-solving strategies through strong interpersonal skills. Dedicated Customer Service Specialist with a track record of prioritizing tasks and collaborating within teams to achieve organizational objectives.
Overview
21
21
years of professional experience
Work History
Supervisor
Maximus Federal Services
Peoria, AZ
09.2025 - Current
- Supervised daily operations to ensure project completion within deadlines and quality standards.
- Trained and mentored team members to enhance skills and improve performance.
- Implemented process improvements that streamlined workflows and increased productivity.
- Conducted regular quality inspections to maintain high construction standards and compliance.
Customer Service Representative
Maximus Federal Services
Peoria, Arizona
10.2022 - Current
- Provided accurate information about products and services to customers.
- Handled difficult customers with professionalism, ensuring positive resolution and customer satisfaction.
- Streamlined customer service process through innovative methods, enhancing response times and service quality.
Patient Advocate
MedRisk
Phoenix, AZ
06.2018 - 04.2021
- Guided patients in selecting preferred providers to enhance their care experience.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Coordinated translation and transportation services to meet diverse patient needs.
- Managed scheduling of patient visits.
- Update patients' charts managed over 50 patients files per day.
- Worked effectively with staff from all departments to coordinate resolutions.
- Reviewed and corrected claim errors to ensure timely processing and minimize delays.
- Compiled and reviewed medical charts.
- Entered details into computer systems and managed database of information
Membership Coordinator
Sam’s Club
Avondale, AZ
02.2015 - 05.2018
- Coordinated membership drives that promoted Sam’s Club offerings and attracted new members.
- Trained staff to enhance member engagement and improve service standards.
- Supported customer service efforts to ensure satisfaction.
- Managed over 50 customer calls per day that contributed to a 10% sales increase.
- Surpassed sales goals through the implementation of effective marketing strategies.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Created monthly meetings for cashiers and membership desk associates.
- Used salesforce to keep track of daily sales.
Cashier/ Telemarketing
Sam’s club
Avondale, AZ
01.2011 - 01.2013
- Managed over 50 customer calls daily and assisted with customer service desk responsibilities.
- Provided quality service by adhering to organizational standards.
- Handled cash transactions accurately to uphold financial integrity.
- Performed outside sales to promote Sam’s club memberships.
Supervisor
INH Home Improvement HI
Avondale, Arizona
08.2005 - 08.2010
- Formulated strategies to elevate team performance and productivity.
- Led weekly meetings with team members to align on tasks and project deadlines.
- Executed staff terminations to enhance overall team effectiveness.
Education
High School Diploma -
Guajome Park Academy
San Bernardino, CASkills
- Appointment Scheduling
- Claims processing
- Data management
- Team leadership
- Activity monitoring
- Verbal and written communication
- Bilingual
- Patient advocacy
- Commitment to tasks
- Relationship building
Languages
Spanish
Full Professional
Timeline
Supervisor
Maximus Federal Services
09.2025 - Current
Customer Service Representative
Maximus Federal Services
10.2022 - Current
Patient Advocate
MedRisk
06.2018 - 04.2021
Membership Coordinator
Sam’s Club
02.2015 - 05.2018
Cashier/ Telemarketing
Sam’s club
01.2011 - 01.2013
Supervisor
INH Home Improvement HI
08.2005 - 08.2010
High School Diploma -
Guajome Park Academy