Cynthia Villagomez
Phoenix
Summary
Experienced Bottle Server with background in high-end hospitality and nightlife industry. Possess strong knowledge of mixology, wine varietals, and superior customer service skills to ensure memorable guest experiences. Skilled at upselling drinks and food items while maintaining professional rapport with clientele. Previous work has resulted in consistent positive feedback from patrons and increased repeat business.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Bottle Server
Jaguars
Phoenix
12.2024 - Current
- Provided attentive service to guests in high-energy nightclub environment.
- Delivered food and beverage orders promptly and accurately to tables.
- Assisted with setting up and maintaining cleanliness of the service area.
- Engaged with guests to enhance their experience and ensure satisfaction.
- Handled cash and processed payments, ensuring accurate transactions.
- Monitored guest behavior and ensured compliance with venue policies.
- Processed credit card transactions using POS system accurately entering sales into register system.
Bartender
Twin Peaks Restaurants
Phoenix
06.2020 - 12.2024
- Prepared and served a variety of cocktails and beverages efficiently.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to provide exceptional service and enhance their experience.
- Trained new bartenders on proper techniques and customer service standards.
- Performed opening and closing duties including restocking supplies.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ 01.2023 - 01.2026
Skills
- Exceptional customer service
- Order accuracy
- Promotional events
- Alcohol awareness
- Cash handling proficiency
- Team player attitude
- Sales strategy
- Hospitality and accommodation
- Stress tolerance
- POS operation
- Bartending proficiency
- Cleaning and sanitization
- Promoting specials
Certification
- Title 4 Liquor License
- Food Handlers Safety
- CPR
Websites
Timeline
Bottle Server
Jaguars
12.2024 - Current
Bachelor of Science - Health Sciences
Arizona State University
01.2023 - 01.2026
Bartender
Twin Peaks Restaurants
06.2020 - 12.2024