Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthya Hernandez

Tucson

Summary

Reliable and hardworking individual seeking a position where I can use my strong work ethic,

customer service skills, and ability to stay organized in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

VXI Global Solutions- AT&T BLUE
Tucson, AZ
07.2020 - 09.2023
  • Collaborated with team members to streamline processes, improving response times for customer queries
  • Handled escalated cases professionally, demonstrating conflict resolution skills and maintaining customer trust.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Retail Sales Associate

Sally's Beauty Supply
Tucson Az
12.2018 - 04.2019
  • Assisted customers in selecting beauty products, enhancing customer satisfaction and loyalty.
  • Maintained cleanliness and organization of sales floor, ensuring a welcoming shopping environment.
  • Processed transactions accurately using point-of-sale systems, contributing to efficient store operations.
  • Collaborated with team members to achieve sales goals, fostering a positive work atmosphere.
  • Greeted customers and helped with product questions, selections, and purchases.

Waitress Trainee

TSS
Tucson, AZ
04.2016 - 12.2018
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in daily operations, ensuring smooth workflow during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining areas for optimal guest experience.
  • Adapted quickly to various roles within the team as needed during shifts.

Education

High School Diploma -

Canyon Rose Academy
Tucson, AZ

Empire Beauty School
Tucson, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement

Timeline

Customer Service Representative

VXI Global Solutions- AT&T BLUE
07.2020 - 09.2023

Retail Sales Associate

Sally's Beauty Supply
12.2018 - 04.2019

Waitress Trainee

TSS
04.2016 - 12.2018

High School Diploma -

Canyon Rose Academy

Empire Beauty School
Cynthya Hernandez