Customer Service Representative
VXI Global Solutions- AT&T BLUE
Tucson, AZ
07.2020 - 09.2023
- Collaborated with team members to streamline processes, improving response times for customer queries
- Handled escalated cases professionally, demonstrating conflict resolution skills and maintaining customer trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.