Danielle Petrangelo
Phoenix
Summary
Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Branch Manager
North Shore Bank of Commerce
01.2023 - 01.2023
- Analytical skills and thinking
- Thorough knowledge of banking products, rules and processes
- Great sales and negotiation skills
- Ability to manage teams
- Strong written and verbal communication
- And the ability to ensure compliance and quality of service even under stressful or strenuous work conditions
- Managed daily branch operations to ensure efficient service delivery.
- Oversaw staff training programs to enhance team performance and customer interactions.
- Coordinated community outreach initiatives to strengthen local engagement and brand awareness.
- Analyzed financial reports to guide strategic decision-making and resource allocation.
- Led team meetings to foster communication and collaboration among staff members.
- Cultivated relationships with customers to enhance loyalty and satisfaction levels.
- Streamlined workflow processes to optimize branch productivity and service efficiency.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Retail Supervisor
North Shore Bank of Commerce
01.2021 - 12.2021
- Coordinate Teller needs bank wide
- Directly supervise 8 tellers
- Hiring of tellers bank wide
- Complex Teller transactions
- Scheduling
- Writes and gives performance reviews
- Operational functions such as approving transactions, cash control, branch security, internal control.
- Responsible for coaching and development of tellers
- Provides ongoing training on NSB's products, services, and other lines of business
Teller Coordinator
North Shore Bank of Commerce
01.2020 - 12.2020
- Coordinate Teller needs bank wide
- Directly supervise 8 tellers
- Hiring of tellers bank wide
- Complex Teller transactions
- Scheduling
- Writes and gives performance reviews
- Operational functions such as approving transactions, cash control, branch security, internal control.
- Responsible for coaching and development of tellers
- Provides ongoing training on NSB's products, services, and other lines of business
Retail Banking Assistant
North Shore Bank of Commerce
01.2020 - 12.2020
- Loan Processing
- Loan imaging
- Daily appraisal system administration
- Preparation of loan denials and withdrawals
- Loan and deposit rate changes
- Daily and weekly report distribution
- Online Account Opening
- Provide assistance and service for the following types of products: Checking and Savings accounts, Certificate of deposits, Safe Deposit Boxes, Debit Cards, Mobile and Online products, Safe Deposit Box Administration & Billing.
Bank Teller
North Shore Bank of Commerce
01.2017 - 12.2017
- Cash handling
- Customer service
- Key Holder: Opening and Closing Branch
General Manager
Alakef, the Cup
Duluth
01.2014 - 12.2015
- Direct supervision of 8 employees
- Daily accounting (payables, receiving)
- Hiring/Development/Recruitment
- Marketing
- Catering
- Driving sales
- Implemented human resource functions and record retention policies
General Manager
Bixby's Café
Duluth
01.2013 - 12.2014
- Direct supervision of 20+ employees
- Daily accounting (payables, receiving)
- Hiring/Development/Recruitment
- Marketing
- Catering
- Driving sales
- Implemented human resource functions and record retention policies
Assistant Store Manager
Wal-Mart
Cloquet
01.2010 - 12.2013
- Direct supervisor for over 150 associates
- Responsible for action items to include the front-end, backroom, apparel, home lines, fresh and hardware departments
- Monitor scorecards, playbooks, and daily walk through to prioritize daily notes
- Develop process to impact or customer service by using information from our customer experience track
- Develop, hire and lead associates
- Deliver results which are measure by daily and weekly scorecards
- Focus on compliance, retention, and claims.
Business Analyst
UnitedHealth Group
Duluth
01.2007 - 12.2009
- Data Analysis/Data Mining/Queries
- Collaborate with IT department to implement new and enhancing existing processes
- UAT Testing/Production Testing
- Primarily responsible for spotting trends and making recommendations for process and quality improvements
- Write work flows and operating instructions for training
- Production verification for new harvest packages being implemented in our internal programs
- Responsible for reconciling and analyzing enrollment and billing submissions to the State of New York for proper payments. Lead on recovering 500,000 in outstanding receivables from the State
- Source for complex billing and enrollment issues
- Prepare reports and audit applications for state audits
- Processes Applications for Medicaid, Family Health Plus and Child Health Plus Programs
- Take incoming phone calls from marketing supervisors, new and existing members
Education
Bachelor of Arts - Business Management
College of St Scholastica
Duluth, MNSkills
- Visio
- Access
- Excel
- PowerPoint
- Outlook
- Publisher
- Word
- Banking processes
- Team management
- Customer relationship management
- Performance evaluation
- Staff training
- Operational efficiency
- Effective communication
- Problem resolution
- Community engagement
- Scheduling coordination
- Excellent work ethic
Volunteer Experience
- District Secretary and Chapter Treasurer, Daughters of Penelope
- Sunday School Teacher, Twelve Holy Apostles
- Director of Vacation Church School, Twelve Holy Apostles
- Youth Treasurer, Twelve Holy Apostles
- Enrollment and Director of Church Pictorial, Twelve Holy Apostles
- Policy Council Treasurer, Duluth Head Start, Duluth ISD 709 School District
- Parish Council Treasurer, Twelve Holy Apostles
- Chapter President, Juvenile Dermatomyositis (JDM) Minnesota
Software Proficiencies
- MS Office: Visio
- Access
- Excel
- PowerPoint
- Outlook
- Publisher
- Word
Timeline
Branch Manager
North Shore Bank of Commerce
01.2023 - 01.2023
Retail Supervisor
North Shore Bank of Commerce
01.2021 - 12.2021
Teller Coordinator
North Shore Bank of Commerce
01.2020 - 12.2020
Retail Banking Assistant
North Shore Bank of Commerce
01.2020 - 12.2020
Bank Teller
North Shore Bank of Commerce
01.2017 - 12.2017
General Manager
Alakef, the Cup
01.2014 - 12.2015
General Manager
Bixby's Café
01.2013 - 12.2014
Assistant Store Manager
Wal-Mart
01.2010 - 12.2013
Business Analyst
UnitedHealth Group
01.2007 - 12.2009
Bachelor of Arts - Business Management
College of St Scholastica