Alejandro Alvarez
Nogales
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Protective Security Officer
Paragon Systems Inc
01.2024 - Current
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
- Ensured proper functioning of all security equipment by performing routine maintenance checks regularly.
- Provided exceptional customer service to employees and guests, addressing concerns promptly and professionally.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Reduced security risks through regular patrol rounds and swift response to incidents.
- Ensured the safety of personnel by assisting in emergency evacuations and coordinating with first responders.
- Developed strong working relationships with local emergency responders, fostering an environment of collaboration during crisis situations.
- Performed random inspections of secured areas, ensuring compliance with established policies and procedures.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
Surveillance Officer
Santa Cruz County Probation Department
01.2022 - 01.2024
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Provided excellent customer service to patrons while maintaining vigilance for any unusual behavior that could pose a threat to safety.
- Streamlined processes within the surveillance department by implementing time-saving techniques when reviewing data or investigating incidents.
- Participated in regular training sessions to hone skills and stay current on evolving trends within the field of surveillance.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Was provided training to supervise individuals daily while on Intensive Probation Supervision (IPS).
- Attended court hearings to conduct fingerprint collection of newly appointed individuals entering the justice system.
- Trained in Evidence based practices to assist individual rehabilitation and recovery.
- Conducted serving warrants anointed by the court.
- Conducted arrests on individuals in violation of their probation.
- Collaborated with law enforcement during searches or seizures.
- Trained in Juvenile deescalation and supervision.
- Conducted oral and urine drug test for the Santa Cruz County Probation Department.
Juvenile Detention Officer
Santa Cruz County Probation Department
02.2021 - 01.2022
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Completed incident reports when disorder or violence occurs.
- Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Observed and recorded mental and physical health of each juvenile offender.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
Sales Associate
Tractor Supply Company
09.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cultivation Specialist
Natures Medicine Amado Cultivation.
08.2020 - 09.2020
- Increased crop yields through proper nutrient management and timely harvesting practices.
- Improved facility cleanliness and safety standards by following strict sanitation procedures during all stages of cultivation.
- Maximized harvest quality by carefully selecting, trimming, and packaging products for distribution.
Crew Member
McDonald's
12.2015 - 06.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Associate of Arts - Administration of Justice
Pima Community College
Nogales, AZ05-2021
High School Diploma -
Nogales High School
Nogales, AZ05-2017
Skills
- Stress tolerance
- Incident reporting
- Surveillance techniques
- Defensive tactics
- First aid and CPR
- Vehicle inspection
- Investigations
- Team player
- Problem-solving
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Firearms handling
- Decision-making
Certification
- First Aid/CPR Certified
- Certified in Defensive Tactics training.
- Certified in OC/Baton training and handling.
- Certified in Weapon carry and safety.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Protective Security Officer
Paragon Systems Inc
01.2024 - Current
Surveillance Officer
Santa Cruz County Probation Department
01.2022 - 01.2024
Juvenile Detention Officer
Santa Cruz County Probation Department
02.2021 - 01.2022
Sales Associate
Tractor Supply Company
09.2020 - 02.2021
Cultivation Specialist
Natures Medicine Amado Cultivation.
08.2020 - 09.2020
Crew Member
McDonald's
12.2015 - 06.2020
Associate of Arts - Administration of Justice
Pima Community College
High School Diploma -
Nogales High School
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