Dachelle Knutter
Maricopa
Summary
Dynamic Claims Associate at Turo with a proven track record in claims processing and fraud detection. Recognized for exceptional problem-solving and communication skills, I effectively educated team members and improved operational efficiency. Committed to delivering reliable support and enhancing client experiences through adaptability and teamwork. Efficient in protection claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
11
11
years of professional experience
Work History
Claims Associate
Turo
09.2023 - Current
- Claims investigations, payments, providing education to Host and fellow team members, daily metrics, assisting and volunteering to assist other associates on the floor.
- Maintaining Dash Management.
Claims Processor
Turo
11.2022 - 09.2023
- Handling Kustomer tickets, Liability Claim Dispatching and Requests.
- Collection Disputes, Reaching out to Hosts and Guests needing additional assistance.
Customer Service Representative
Mr. Cooper
05.2022 - 11.2022
- Escrow certified, Helping borrowers understand escrow, Making payments, Follow Set Daily Schedule.
Service Coordinator/ Residential Counselor/Case Manager
DESC (Downtown Emergency Service Center)
04.2020 - 08.2021
- Assisting and aiding to the homeless clients needs, Payeeship, attending client appointments, assisting in overdoses, monitoring client safety and well-being, intervening in client crises, working with other agencies/ medical facilities.
Customer Service
WoodSpring Suites
01.2020 - 07.2020
- Cash Handling, Cleaning, Maintenance.
Customer Service Representative
Comcast SCOE Call Center
12.2018 - 01.2020
- Taking calls, Follow Set Daily Schedule, Customer service, run team huddles, track team statistics.
Social Security Paralegal/Secretary
Maddox & Laffoon
04.2017 - 12.2017
- Filled out intake forms, social security appeals and applications, provided customer care, answered phones.
Toyota of Olympia
02.2016 - 01.2017
- Answering multi-line phones, Filing Plates, Customer Service, Entering Plate Data into Ignite.
Manager In Training
Diamond Wireless
10.2014 - 02.2016
- Run store as acting manager when needed, Update district and store numbers, motivate my team, lead by example.
Education
Manicurist Diploma -
Turning Point Beauty College
12.2021
Diploma -
Tenino High School
06.2011
Skills
- Hard Worker
- Very Reliable
- Dedicated
- Problem Solving
- Driven
- Responsible
- Trustworthy
- Determined
- Detailed
- Attention to Detail
- Communication Skills
- Great listener
- Experienced with escalations
- Follows directions well
- Knowledgeable in Origami
- Kustomer
- Slack
- Willing to learn
- Adaptability
- Claims processing
- Liability assessment
- Team collaboration
- Process improvement
- Effective communication
- Time management
- Fraud detection
- Decision-making
References
- Erica Lemere, (602) 907-6365
- Melissa Mundy, (360) 561-9213
- Justin Payne, (716) 548-9627
Volunteer Experience
- Salvation Army, Flood Relief, 2007
- Napavine Youth Baseball, Volunteer, 2008, 2010
- Intervention/Prevention, Volunteer, 2010
- Relay for Life, Volunteer, 2010
- Tenino Lions Cemetery Cleanup, Volunteer, 2008, 2010
- Abate Food Drive, Volunteer, 2015, 2019
Timeline
Claims Associate
Turo
09.2023 - Current
Claims Processor
Turo
11.2022 - 09.2023
Customer Service Representative
Mr. Cooper
05.2022 - 11.2022
Service Coordinator/ Residential Counselor/Case Manager
DESC (Downtown Emergency Service Center)
04.2020 - 08.2021
Customer Service
WoodSpring Suites
01.2020 - 07.2020
Customer Service Representative
Comcast SCOE Call Center
12.2018 - 01.2020
Social Security Paralegal/Secretary
Maddox & Laffoon
04.2017 - 12.2017
Toyota of Olympia
02.2016 - 01.2017
Manager In Training
Diamond Wireless
10.2014 - 02.2016
Manicurist Diploma -
Turning Point Beauty College
Diploma -
Tenino High School
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