Lucia Barraza
Buckeye
Summary
Proven Medical Receptionist with a track record of enhancing patient experience at Synergy Spine and Sport. Excelled in front desk operations and patient registration, leveraging Microsoft Office and HIPAA compliance skills. Demonstrated exceptional telephone etiquette and interpersonal abilities, significantly improving office efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Synergy Spine and Sport
06.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
Littleton Elementary School District
10.2013 - 07.2019
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Beauty Advisor
Ulta Beauty Inc.
06.2018 - 01.2019
- Maintained counter and display areas for cleanliness and organization.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05-2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Microsoft office
- HIPAA compliance
- Payment collection
- Reminder calls
- Letter preparation
- Documentation
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Synergy Spine and Sport
06.2022 - Current
Beauty Advisor
Ulta Beauty Inc.
06.2018 - 01.2019
Front Desk Receptionist
Littleton Elementary School District
10.2013 - 07.2019
High School Diploma -
Agua Fria High School
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